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Automatically translated from French. View the original offer
Orange is hiring a Service Support Applications Pilot Engineer Service Support Applications Pilot Engineer - (2600004O) Main activity Ensure the support, operation and availability of the company’s internal applications and tools, while contributing to the continuous improvement of their quality of service.
Incident support and management Participate in the support chain to monitor equipment, applications and services; Diagnose and treat complex events, including incident management, troubleshooting and fault management; Ensure level 1 and 2 support for tools and applications, in containerized or Legacy mode; Serve as an interface with Level 3 media; Produce reports related to support activities. Operations and administration
Perform operations such as setup, maintenance and configuration, alone or in collaboration with other teams; Ensure the availability and proper functioning of tools and applications for internal use, including Intranet, GESOM, SIT, SharePoint, Simplegate, SGP, DocuSign and L2Manager; Manage identities and access in accordance with internal QACIR and ITNsec requirements. Quality of service and continuous improvement Analyze the quality of service and propose or implement corrective and preventive actions; Ensure preventive and curative maintenance to ensure the availability and proper functioning of applications; Extract and communicate data related to tools and applications during reviews. Projects and production Ensure the operational capacity of new solutions and manage the expanded process of interventions in one or more controlled technical areas; Participate in Corporate IS projects, especially during the design, production and operational transfer phases of new applications; Control the production of new versions of applications in containerized mode.
Degree of Engineer in Computer Engineering, Application Development option, Bac+4 or Bac + 5;
Main location: Coastal Region; Place of work: Site Maképé, Immeuble Orange, Douala 1864; Domain: Information Systems; Organization: Orange Cameroon; Type of contract: Permanent position.
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