OR
Orange recrute un(e) Ingénieur Pilote de Service Support Applications
RÉCENTCDI1 day ago
Job Description
Douala
CDI
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Automatically translated from French. View the original offer
Orange is hiring a Network Services Pilot Engineer Position: Network Services Pilot Engineer ( Description Orange Cameroon is looking for a Network Services Pilot Engineer to oversee the operation of mobile infrastructure and fiber optic links, while ensuring their availability and performance. Operation and performance management
- Lead the operation of 3G/4G services and fiber optic links at end sites, in accordance with service and operational commitments (SLA/OLA).
- Identify the causes of interruptions and coordinate the rapid recovery of services with the support chain, especially in crisis situations.
- Continuously monitor the availability and quality of mobile networks and fiber optic connections.
- Track availability indicators, CSSR, DCR and MTTR, then initiate necessary corrective actions.
- Review performance trends to anticipate degradation risks. Incident management and quality of service
- Maintain the proper functioning of services and achieve performance levels defined by key indicators (KPIs).
- Identify, characterize and manage the handling of incidents affecting radio, transmission and fiber optic networks.
- Mobilize field teams, suppliers and MSP providers to put services back into operation.
- Report critical incidents according to established escalation procedures.
- Verify that usability-related Quality of Service (QOS) requirements are met before deploying solutions and new features. Coordination of partner support and commitments
- Ensure compliance with WLA agreements by partners in incident, change and crisis management.
- Regularly update, monitor and validate support chains and climbing circuits with all relevant TMCs, including external partners.
- Accompany the service manager in the negotiation of SLA/OLA with marketing and technical teams. Resources, projects and continuous improvement
- Check the availability of spare parts essential for interventions.
- Ensure coordination with maintenance teams and equipment suppliers.
- Contribute to network optimization projects and the deployment of additional capabilities.
- Participate in the development of procedures and good piloting practices.
- Perform a technical watch on the evolutions of 3G/4G technologies and fiber optics (FO).
Other information
- Inform all technical stakeholders of campaigns and events that may affect the quality of services.
Candidate profile
Education / Qualifications
- Training: BAC level diploma+4 or BAC+5 in telecommunications or computer science.
Experience
- Experience: at least 2 years in network operation and maintenance. Job conditions
- Contract: Permanent position.
- Status: Framework.
- Field of activity: technical.
Location
- Place of work: site Maképé, Orange building, Douala 1864, Littoral region, Cameroon.
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