T4
Africa Global Logistics (AGL) recrute un(e) Key Account Manager
CDI4 months ago
Job Description
Douala
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Africa Global Logistics (AGL) is hiring a Customer Care/Operations & Pricing Manager Description of the mission The Customer Care/Operations & Pricing Manager will be responsible for organizing and overseeing the quotation and operation of transport records. He/she will also ensure the distribution of files among agents, compliance with deadlines and procedures, negotiation of tariffs and coordination of the handling of disputes.
Responsibilities
Organize and supervise the listing and operation of transportation records; Distribute files among officers based on priorities, skills and workload; Ensure compliance with processing times, internal procedures and compliance requirements;
Other information
Negotiate purchase tariffs with shipowners, companies, consolidators and other partners; Maintain tariff schedules and effectively operate the AGL and CLASQUIN price bases; Coordinate the handling of sensitive files, anomalies and disputes until they are resolved; Perform any other tasks assigned by the hierarchy as part of its duties.
Candidate profile
Education / Qualifications
Minimum Bac + 4 or Bac + 5 in Transport, Logistics, International Trade, Management or an equivalent field.
Experience
Minimum 10 years of experience in transport operations, quotation, pricing or customer service, in the international transit and logistics sector; At least 5 years of experience in team management, with a real ability to organize and distribute the workload. Technical skills Good knowledge of transport modes, pricing mechanisms, purchasing costs and monitoring profitability; Proficiency in document control, handling sensitive files and managing disputes; Excellent analytical, negotiation, coordination and reporting skills; Mastery of Excel, Word, email software (Outlook, Teams) and data sharing tools (SharePoint); Mastery of ERP management software; Professional English is an asset. Personal qualities Leadership; Rigor and responsiveness; Customer orientation; Sense of priorities; Ability to make decisions. Working time: to be specified according to the offer.
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Pour postuler chez Africa Global Logistics (AGL), mettez en avant votre expérience avec Excel en contexte africain. Valorisez votre capacité à négocier et fidéliser des clients dans des environnements complexes. Un suivi personnalisé montre votre sérieux. Bonne chance !
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KPIs commerciaux — Chiffre d'affaires généré, croissance du portefeuille, quota atteint (%) : ces 3 métriques sont obligatoires en entretien senior. Préparez aussi votre plan des 100 premiers jours — les directeurs commerciaux qui arrivent avec un plan sont systématiquement plus crédibles.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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