NO

Front office manager

NOVOTEL
📍 AntananarivoCDI🗓️ 6 days ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

  • Ensure coordination of the Front Office department
  • Optimize the workflow in the department
  • Train, assist and supervise the team in Front Office
  • Set up transfer schedules.
  • Ensure compliance with procedures related to the reception service.
  • Ensure accurate compliance and implementation of the indicated rates.

Education / Qualifications

  • Play an active role in on-the-job training and development of reception staff.
  • Welcome new employees and explain the hotel’s internal standards.
  • Inspect the general dress and behavior of all employees.
  • Ensure that all hotel rules are followed, especially in terms of standards and cleanliness.
  • Play an active role in establishing the planning and/or leave arrangements.
  • Ensure timely and accurate customer service
  • Responding to emergency situations
  • Dealing with customer specific complaints and requests
  • Intervene in case of disputes
  • Process ALL transactions according to customer request
  • Conduct and animate the meetings of the department
  • Set up more rational work strategies and procedures within the department

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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