Head of Quality Internal Control and Risks Department

Head of Quality, Internal Control and Risks Department

Orange Cameroon is recruiting a Head of Quality, Internal Control and Risk Department. This position is related to Finance, Performance & Strategy and is based at Liberté Akwa, Boulevard de la Liberté, Douala 1864.

Main duties

The incumbent of the position conducts and supervises the work contributing to the improvement of the maturity of the Internal Control of Orange Cameroon. As such, he ensures the implementation of the internal control framework through the development and implementation of an annual program of controls covering the areas of control environment and operational control. He participates in the assessment campaigns of Environment Control fields by providing his support and expertise to the leaders of Environment fields, namely the Operational Directorates. He supervises the work of planned controls as well as ad hoc control reviews, and ensures the relevance of recommendations to resolve identified malfunctions and deviations. It coordinates the drafting of summary notes and monitoring mission reports, then monitors the implementation of corrective actions and action plans resulting from deficiencies identified.

It also ensures that the recommendations of the various audits, whether internal, Group, Auditors or others, are taken into account in the Control Framework. It ensures that the policies of the Control Environment domains and the procedures or operating procedures resulting from them are updated when relevant.

Risk assessment and control

The Head of Department leads and supervises activities related to risk assessment and control. He oversees and coordinates the work of updating Orange Cameroon’s risk maps, whether global mapping or business mapping, according to the defined periodicity. It ensures the implementation and execution of action plans by the various Operational Directorates on the coverage of identified risks. It ensures the collection of serious events at OCM and produces gap analysis to risk mapping, using information already reported by OCM, including business review and crisis management, as well as general information from other sources. He manages and implements risk analyses of the various projects of the company and ensures the follow-up of the identified mitigation plans.

Ethics and Compliance

He manages and supervises activities related to the implementation of the Ethics and Compliance approach within the company. It ensures the implementation and execution of compliance programs to ensure and maintain the level of evaluation maturity expected according to Group requirements. It sets up a compliance framework with regard to legal and regulatory requirements and ensures the implementation and execution of action plans by the various operational departments on identified deficiencies. He manages and supervises the implementation of the programs of animation and awareness or training in Ethics and Compliance according to the Group benchmark.

Cross-functional process management

He leads the cross-functional management of processes and contributes to their continuous improvement. He oversees the development and updating of Orange Cameroun’s process mapping. It ensures the description and declination of processes through an appropriate documentary system, as well as the cohesion of documentation describing activities, including procedures and operating procedures, and their updating. In collaboration with the operational directorates, it analyzes malfunctions and dissatisfactions identified in the execution of procedures concerning their activity, participates in the identification and implementation of improvement points, and ensures the update of the respective documentation. He contributes to the Directorates within the framework of projects and in improving the quality of products, services and services provided to Orange Cameroon’s internal and external clients.

Management and reporting

The holder animates and accompanies the action of the correspondents of the poles placed under his supervision, in connection with the Business Directorates and the Support Directorates. He ensures the animation of teams in accordance with methodologies defined by the hierarchy. It performs the reporting according to the defined periodicities and before the defined bodies, namely the hierarchy and the audit committee, as well as at the Group level. He ensures the link with the Group’s business correspondents.

Candidate profile

The candidate must hold a BAC+5 in Management, Audit, Quality Management, Management Control or Compliance. He must have a minimum of 7 years experience in internal control, risk management or audit, with a mastery of the processes of the corresponding field(s), as well as 4 years experience in team management.

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