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Automatically translated from French. View the original offer
The Room Division Manager is responsible for overseeing all services related to the reception, reception and maintenance of rooms. It guarantees the overall quality of the client’s stay and ensures effective coordination of the different teams in the department.
Manage the operations of the hosting services (Reception, Floors & Laundry, Reservations and Customer Relationship, Maintenance).
Guarantee a quality customer experience and a high level of satisfaction. Optimize the operational and financial performance of the department. Supervise, develop and support teams. Ensure compliance with quality standards, procedures and performance objectives. Collaborate with other departments to ensure a seamless and consistent customer experience. Develop and monitor the budget management of the Accommodation Department Contribute to the optimization of hotel income Monitor performance indicators, establish periodic reporting and propose corrective actions and / or improvements of the Accommodation department
Higher education in hospitality, tourism or management Proven experience in a similar position or hotel management Strong operational skills and management of the Chambers Division Proven leadership and developed managerial capabilities Sharp sense of detail and quality requirement Good command of hotel management tools (FIDELIO)
Excellent relationship and business skills Bilingual French/English High availability GROUPE ALTHEA recruits: Room Division Manager, CDI, at Le Louvre Hôtel & Spa AntaninareninaAntananarivo, Madagascar. Duties Manage the operations of the hosting services (Reception, Floors & Laundry, Reservations and Customer Relationship, Maintenance). Guarantee a quality customer experience and a high level of satisfaction. Optimize the operational and financial performance of the department. Supervise, develop and support teams. Ensure compliance with quality standards, procedures and performance objectives. Collaborate with other departments to ensure a seamless and consistent customer experience. Develop and monitor the budget management of the Accommodation Department Contribute to the optimization of the hotel’s income Follow performance indicators, establish periodic reporting and propose corrective actions and / or improvements of the Accommodation Department Candidate profile Advanced training in hospitality, tourism or management Proven experience in a similar position or in hotel management Strong operational skills and management of the room division Demonstrated leadership and developed managerial abilities Sharpness of detail and quality requirement Good mastery of hotel management tools (FIDELIO) Excellent interpersonal and commercial skills Bilingual French / English High availability
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