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Automatically translated from French. View the original offer
Ensuring the reception quality and operational performance of the Front Office, you organize, coordinate and supervise all reception activities, while managing your teams on a daily basis
Supervise daily operations: check-in/check-out, invoicing, receipts, reception and customer support Guarantee the application of service standards at every stage of the customer journey Manage reservations, availability and room assignments Coordinate with Housekeeping to streamline arrivals/departures Manage complaints and sensitive situations with responsiveness Manager, train and develop your team Develop schedules and adjust resources according to activity Contribute to the optimization of accommodation income (tariff policies, commercial actions) Track performance indicators and produce reports
Education: Bachelor or Master 1 in Hospitality, Tourism or Hotel Management
Experience: 3 to 5 years in hotel reception, including a proven experience in team management; a 4/5 star experience is a plus Technical skills: Mastery of PMS (Fidelio) and Microsoft Office, cash management and invoicing, analysis of performance indicators Languages: Current Professional French and English (oral and written) Leadership, customer service, excellent relationship skills, negotiation skills, stress management and confidentiality, team spirit. LE LOUVRE HOTEL & SPA recruits: Head of reception (Front Office Manager), CDI, at Le Louvre Hôtel & Spa (AntaninareninaAntananarivo, Madagascar. Expected profile: Bac+3 minimum. Duties Supervise daily operations: check-in/check-out, invoicing, receipts, reception and customer support Ensure the application of service standards at each stage of the customer journey Manage room bookings, availability and allocations Coordinate with Housekeeping to streamline arrivals/departures Manage complaints and sensitive situations with responsiveness Manager, train and upgrade your team Develop schedules and adjust resources according to performance Candidate profile Education: Bachelor or Master 1 in Hospitality, Tourism or Hotel Management Experience: 3 to 5 years in hotel reception, including a confirmed experience in team management; an experience in 4/5 stars is a plus Technical skills: mastery of PMS (Fidelio) and Microsoft Office, cash management and billing, analysis of performance indicators Languages: current professional French and English (oral and written) Leadership, sense of customer service, excellent relationship management, negotiation skills.
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Garant(e) de la qualité d accueil et de la performance opérationnelle du Front Office, vous organisez, coordonnez et supervisez l ensemble des activités de la réception, tout en manageant vos équipes au quotidien 📋 Missions principales Superviser les opérations quotidiennes : check in/check out, facturation, encaissem
Veiller à la coordination du département Front Office Optimiser le flux de travail dans le département Former, assister et superviser l’équipe en Front Office Mettre en place les plannings de transfert. Garantir le respect des procédures liées au service réception. Assurer le respect exact et la mise en œuvre des tarif
Superviser les opérations quotidiennes : check in/check out, facturation, encaissements, accueil et assistance client Garantir l application des standards de service à chaque étape du parcours client Communiquer activement avec l équipe réservation pour les disponibilités et attributions de chambres Coordonner avec le
Dans le cadre du développement de nos activités, nous recherchons un(e) Assistant(e) Front Office Manager passionné(e) par l hôtellerie et le service client. 💼 Expérience Rattaché(e) au Front Office Manager, vous participez à la gestion quotidienne de la réception et veillez à offrir une expérience client exceptionnel