General Manager of Hotel

Job Title (H/F) General Manager

Location

Type of contract: CDD Job description:

Experience

The General Manager is responsible for the management and development of the hotel establishment in order to guarantee its economic performance, the excellence of the customer experience and compliance with international standards of luxury hotels.

Main duties

• 1. Strategic and operational management Define and implement the hotel’s development strategy. Provide daily management of the operations of all departments (accommodation, catering, commercial, finance, human resources, technical and security). Ensure the application of Hilton policies, procedures and standards. Ensure operational excellence and continuous performance improvement.
• 2. Financial performance Develop and monitor the hotel's annual budget. Optimize revenue and profitability of the establishment. Analyze financial indicators and implement corrective action plans. Ensure rigorous management of costs and resources.
• 3. Customer experience and quality of service Ensure a high level of customer satisfaction in accordance with Hilton standards. Oversee the processing of complaints and the implementation of adapted solutions. Develop a culture of service excellence with teams. Ensure the achievement of quality, reputation and customer loyalty objectives.
• 4. Management and development of teams Lead, support and motivate department managers. Develop talent and promote a culture of performance and engagement.

Other information

Ensure compliance with HR policies, diversity, equity and inclusion. Foster a healthy, collaborative work environment that is consistent with Hilton’s values.

• 5. Business development Define and manage the commercial and marketing strategy of the hotel. Develop relationships with key customers, partners, travel agencies and companies. Identify opportunities for growth and development of new markets. Represent the hotel with local economic and institutional players.
• 6. Compliance, security and risk management Ensure compliance with local regulations and Hilton Group policies. Ensure the safety of customers, employees and property. Oversee risk and emergency management procedures. Ensure hygiene, safety, health and environmental compliance.
• 7. Representation of the brand Embody Hilton values and culture. Maintain the image and reputation of the establishment.

Responsibilities

Participate in group initiatives and social and environmental responsibility programs. Develop the visibility of the hotel within the local community. Key Performance Indicators (KPIs) Turnover and profitability (GOP, EBITDA). RevPAR (Revenue Per Available Room). Occupancy rate. Customer satisfaction (NPS, SALT, review platforms). Engagement of employees. Respect the budget. Results of Hilton audits and quality controls. Sales performance and revenue growth.

Candidate profile

Academic Qualifications

Education / Qualifications

University degree (Bac+4/5 minimum) in Hotel Management, Business Administration, Management, Tourism Management or any equivalent field. An MBA or higher education in hotel management is an asset. Professional certifications in hotel management or leadership appreciated. Professional experience Minimum 10 years of experience in the hospitality industry, including at least 5 years in a general management or executive management position within an upscale international hotel. Proven experience in managing high-capacity institutions and achieving financial and operational objectives. Skills and assets Excellent leadership and multicultural team management skills. Strong knowledge in financial, commercial and operational management. Strong results and customer satisfaction orientation. Excellent communication, negotiation and representation skills. Mastering the international standards of the hotel industry. Proficiency in French and professional English; any other language is an advantage. Mastery of hotel management software and IT management tools. High sense of ethics, organization and decision making.

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