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Automatically translated from French. View the original offer
Description
NSIA Assurances Cameroun is hiring a Sales Director (M/F). We are looking for talented, committed and dynamic women and men who are ready to contribute to our growth and business excellence. Missions / Responsibilities / Activities Decline the strategic plan into an annual business plan, with objectives by channel, segment, product and geographic area. Define the positioning and role of each channel, organize their complementarity and arbitrate any conflicts between channels (customer, pricing, commission). Prepare and monitor the commercial budget, and propose the necessary human, material and financial resources. Set up piloting routines, monitoring tools (CRM, dashboards) and commercial procedures; propose management rules and work instructions. Participate in performance reviews organized by the General Management and NSIA Holding Assurances. Development and facilitation of distribution channels Direct network and non-employee agents: define the territorial coverage scheme; recruit, integrate, train and animate salespeople and agents; contractualize objectives; monitor productivity, receipts and compliance; deal with underperformance situations. General staff: propose the opening, adjustment, suspension or closure of general agencies according to the rules in force; establish and monitor target contracts; ensure regular repayment of premiums received and control of staff balances. Brokers: develop relationships with local and international brokerage firms; coordinate responses to tenders; negotiate investment terms in compliance with underwriting rules; track portfolio balances and concentration. Bancassurance: identify and negotiate partnerships with banks and microfinance institutions; design with the Technical and Marketing teams of backed and packaged products; train and animate partner account managers; monitor production and payments by partner. Digital: develop online and mobile sales; bring, with the IT and Marketing teams, dematerialized subscription and payment paths (including mobile money); establish telecom and fintech partnerships; manage lead generation and conversion. Development of corporate customer segments (large companies, institutions, SMEs and organizations): define priority sectors and accounts; manage the prospecting plan, pipeline and tenders; conduct or supervise strategic negotiations; coordinate quotations and bid packages with Technical, Financial, Legal and Disaster Management; prepare account plans, develop multi-equipment and anticipate renewals. Individuals and mass-market: design with the Technical, Marketing and Actuarial teams simple, accessible and standardized offers, including micro-insurance if necessary; organize their distribution on a large scale through all channels; optimize acquisition and management costs; track retention and loss of portfolio. Profitability, receipts and risk management Ensure that the annual objectives set by the Director General are met and that the strategic plan is properly deployed. Guarantee sales traceability, pre-payment of premiums and collection, and control claims on intermediaries and partners. Control, with the Finance Department, the acquisition costs and commissions of each channel. Ensure compliance with commercial policy, underwriting rules, granted delegations and CIMA regulations. Coach, motivate and support channel and segment managers as well as sales teams, and set individual and collective goals. Periodically assess teams, identify areas for progress and implement skills development plans, in conjunction with the Human Resources Department. Define the needs of staff, skills and training of the Sales Department. To carry the mission, vision and values of the NSIA Group, and ensure the proper dissemination of the company’s orientations and policies. Define, with the functions Quality and Customer Experience, Technical and Disasters, service commitments and contract processing times; follow up on sensitive files and major claims. Develop loyalty action plans and improve the customer experience. Work in close coordination with the Technical, Financial, Disaster, Marketing, Legal, Compliance, IT and Human Resources departments. Contribute, with NSIA Holding Assurances, to the identification of new niches, customer knowledge studies and the design of pitching and sales media. Reporting, monitoring and performance monitoring Follow the key indicators of the Sales Department: revenue and budget hit rates by channel and by segment, new business, market share, number of individual customers, turnover and retention rates, claims/premium ratio, corporate multi-equipment, collection rates and receivables on intermediaries, acquisition costs and contribution of each channel to the margin, network and partner productivity, digital sales share. Produce a weekly report to the CEO and a monthly report for the business performance review with NSIA Holding Assurances. Ensure competitive and regulatory monitoring, and implement recommendations from satisfaction studies, mystery visits, Holding missions and performance reviews. Job Requirements
Be holder of a BAC higher education diploma+4/5 in Marketing, Communication or Business Techniques. Must have at least 05 years of professional experience in a Commercial Director position. Have a good knowledge of the insurance business. Master commercial techniques, negotiation and business development. Have a good knowledge of the market and companies. Have excellent team management and leadership skills. Demonstrate strategic vision, analytical spirit and synthesis. Have an excellent sense of communication, listening and negotiation. Be a force of proposition, conviction and results-oriented. Demonstrate dynamism, responsiveness and tenacity. Be rigorous, accurate, autonomous and organized. Have a good ability to adapt and a relational ease. Demonstrate diplomacy and self-control in a demanding environment. ĂŠBe able to work under pressure and manage priorities. Having a good level of English would be an asset. Applicant profile
Experience Level: Senior
Years of work experience: Between 5 years and 8 years
Minimum Education Level: Master's Degree Application Documents
Curriculum Vitae Appy Instructions Please
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