LE

Room Division Manager (responsible for Hosting)

LE LOUVRE HOTEL & SPA
📍 AntananarivoCDI🗓️ 4 months ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

The Room Division Manager is responsible for overseeing all services related to the reception, reception and maintenance of rooms. It guarantees the overall quality of the client’s stay and ensures effective coordination of the different teams in the department.

Main duties

Oversee all activities of the Reception and Floors (Housekeeping) Guarantee the quality of reception, customer service, as well as cleanliness, comfort and compliance with hotel standards

  • Define, implement and enforce hotel service standards Manage customer complaints and ensure rigorous follow-up to guarantee their satisfaction Follow the department’s performance indicators (occupancy rate, RevPAR, customer satisfaction, etc.) Develop, monitor and optimize the schedules and budgets of the Accommodation Department Manage inventory and purchases related to hosting operations Supervise, coordinate teams (Reception & Booking, Housekeeping, Maintenance) and ensure their skills and versatility.

Other information

Coordinate actions with other hotel departments (F&B, Maintenance, Commercial, etc.) Contribute to the operational and commercial strategy of the institution in order to optimize the overall performance

Candidate profile

Education / Qualifications

Higher education in hospitality, tourism or management

Experience

Proven experience in a similar position or hotel management Strong operational skills and management of the Chambers Division Proven leadership and developed managerial capabilities Sharp sense of detail and quality requirement Good command of hotel management tools (FIDELIO)

Required skills

Excellent relationship and business skills Bilingual French/English High availability LE LOUVRE HOTEL & SPA recruits: ROOM DIVISION MANAGER (RESPONSIBLE ACCOMMODATION), Permanent, in Antaninarenina, Antananarivo, Madagascar. Duties Supervise all activities of the Reception and Floors (Housekeeping) Guarantee the quality of reception, customer service, as well as cleanliness, comfort and compliance of rooms with the standards of the establishment

  • Define, implement and enforce hotel service standards Manage customer complaints and ensure rigorous follow-up in order to guarantee their satisfaction Follow the performance indicators of the department (occupation rate, RevPAR, customer satisfaction, etc.) Develop, monitor and optimize the schedules as well as budgets of the Accommodation Department Manage inventory and purchases related to hosting operations Supervise, coordinate teams (Reception & Booking, Housekeeping, Maintenance) Coordinate actions with other departments of the hotel (F&B, Maintenance, Commercial, etc.) Contribute to the operational and commercial strategy of the establishment in order to optimize the overall performance Candidate profile Advanced training in hospitality, tourism or management Proven experience in a similar position or in hotel management Strong operational skills and management of the room division Demonstrated leadership and developed managerial abilities Sharpness of detail and quality requirement Good mastery of hotel management tools (FIDELIO) Excellent interpersonal and commercial skills Bilingual French / English High availability

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Your safety comes first — read before you go

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