IZ
Un(e) Agent Call Center - Sofia -RÉF : IZLMG-ACRCSOF-2610
CDIabout 1 month ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Main duties
IZILI Madagascar (ex-Baobab Plus) is a social enterprise that acts in the fields of access to energy and digital. We market innovative products with financing solutions. As part of our development, we are recruiting our future Call Center Agent Diana 2.
MISSIONS
You will be responsible for managing customer requests and collections of customer accounts. RESPONSIBILITIES Processing of incoming calls: complaints, requests for information or technical assistance on the use of products and means of payment ... Outgoing calls: survey satisfaction old and new customers, prospecting, telesales Collection treatment Customer support: activation, payment, resolution technical problems, etc. Support for sales teams Processing of various administrative tasks PROFILE RESEARCH Minimum LAC level, ideally LAC+2. Experience in customer relations, after-sales service and/or collection would be an asset. Proficiency in local dialects required: speaks and understands the dialects of the Diana 2 region. Living in Antananarivo. Good knowledge of computer tools. Ability to listen, responsiveness, excellent relational and courtesy. Available for staggered work hours.
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Missions principales
IZILI Madagascar (ex-Baobab Plus) est une entreprise sociale qui agit dans les domaines de l'accès à l'énergie et au digital. Nous commercialisons des produits innovants avec des solutions de financement. Dans le cadre de notre développement, nous recrutons notre futur(e) Agent Call Center Diana 2.
MISSIONS
Vous assurerez la gestion des requêtes clients et des recouvrements des comptes clients. RESPONSABILITÉS Traitement d'appels entrants : réclamations, demande de renseignements ou assistance technique sur l’utilisation des produits et moyens de paiement ... Emission d'appels sortants : sondage satisfaction anciens et nouveaux clients, prospection, télévente Traitement de recouvrement Prise en charge des clients : activation, paiement, résolution problèmes techniques, etc. Support des équipes commerciaux Traitement de diverses tâches administratives PROFIL RECHERCHE Niveau BAC minimum, idéalement BAC+2. Expérience en relation client, SAV et/ou recouvrement serait un atout. Maîtrise des dialectes locaux exigée : parle et comprend les dialectes de la région Diana 2. Résidant à Antananarivo. Bonne connaissance des outils informatiques. Capacité d’écoute, réactivité, excellent relationnel et courtoisie. Disponible pour des heures de travails décalées.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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