Retail and Customer Service Center Manager

Reference Number ALAF22012026 Description ALAN Limited is actively seeking an experienced Retail & Service Center Manager to oversee the comprehensive operations of the Service Center, with a primary emphasis on driving direct sales, project sales, and developing value-added solutions to promote roofing products across Tanzania. Key Responsibilities: To oversee the comprehensive management of the service center, including coordinating profiling activities, maintaining optimal inventory levels of coils and finished goods, and ensuring the facility remains in pristine operational condition. To oversee and lead the direct sales team in executing targeted sales strategies within designated regions, ensuring alignment with organizational objectives.

• To manage the walk-in customer business To oversee the profiling and dispatch of distribution customer orders in accordance with the directives provided by the Customer Service Department. Responsible for overseeing project sales activities, led by the Technical Sales Representative, ensuring alignment with strategic objectives and client requirements.
• You will lead and oversee MARCO initiatives for the Service Centre, collaborating closely with the Marketing team to ensure seamless execution and alignment with strategic objectives. To drive the expansion of the Roofing Solutions sales portfolio, this role will integrate the offering of roofing sheets, related accessories, and truss systems into a cohesive market strategy.
• Responsible for achieving the set and targeted contributions per MT. Requirements

Formation / Diplômes

• A Bachelor’s degree in Business Administration, Marketing, Sales, Commerce, Engineering, Supply Chain Management, or a comparable discipline is required. A postgraduate qualification, such as an MBA or a master’s degree, would be highly beneficial. A minimum of seven to ten years of professional experience in sales, branch operations, or commercial management, including at least three years in a leadership capacity, is required. Seasoned professionals with a track record of successfully overseeing retail establishments, service facilities, branches, or distribution networks in sectors such as manufacturing, building materials, steel, construction, or FMCG are encouraged to apply. With a proven track record in direct sales, project sales, key account management, and customer relationship management, the ideal candidate will bring extensive experience to this role. Demonstrated expertise in guiding and cultivating high-performing sales and operations teams to achieve excellence. Demonstrated success in consistently meeting and exceeding sales and profitability objectives. We encourage collaboration and community engagement by providing the option to share this content across various platforms. Please utilize the icons below to disseminate this information as widely as possible. Please submit your CV and application through the company’s official website by clicking the provided link. Closing Date : 28th July , 2026. Don’t miss out on the newest job opportunities in Tanzania—subscribe now to stay updated.

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