Customer Service Officer

Autres informations

For nearly eight decades, our organization has been dedicated to empowering the most at-risk children to rise above poverty and thrive. Guided by our Christian values, we serve youth from diverse backgrounds, including those in high-risk, challenging environments, fostering resilience and holistic well-being. Join our dynamic team of over 31,000 professionals spanning nearly 100 countries, where you’ll play a pivotal role in reshaping the narratives of vulnerable children and fostering lasting, meaningful change. Employee Contract Type: Local – Fixed Term Employee (Fixed Term) Job Description: (10%) Data Entry Ensure precise data entry when Tablet functionality is compromised. Ensure that all necessary approval documents are secured prior to executing manual data entry tasks. Supervises and validates mobile change and ATM registration processes conducted at the Business Center to ensure accuracy and compliance with established protocols.

• Customer satisfaction
• Problem solving (20%) Banking activities Register all bank pay-in slips accurately and promptly, then provide official receipts to the corresponding clients. Process check payments and forward them to the central processing unit.
• Does Bank reconciliation
• Acknowledges bank correspondence Compiles and transmits the disbursement sheet to the Central Processing Center for further handling. Physically verify client identities during disbursement processes, promptly documenting and reporting any discrepancies, absences, or irregularities to central processing personnel for further review. Efficiency 20% Payments and Petty cash management Petty cash is managed by ensuring timely reimbursement and disbursement in strict accordance with established financial policies. Process all cash and check transactions in strict accordance with authorized, approved, or requested vouchers, ensuring compliance with established financial protocols and accuracy in payment execution.
• Verify that all service delivery agents, partners, and contractors, including any labor wages, receive timely and accurate payments for rendered services. Responsible for procuring essential office supplies, including refreshments such as water, sugar, tea bags, and utensils, among other necessary items to maintain smooth daily operations. Efficiency Customer Service15%
• Attends customer inquiries
• Promotes/markets Savings Ensures customers are efficiently directed to the appropriate officer or department, facilitating prompt resolution of inquiries and optimizing service delivery.
• Monitors/attends customers’ ATM usage
• Register and solve customers’ compliances

Formation / Diplômes

• Pass right information to customers Develops and distributes marketing materials, including promotional fliers, to prospective customers to enhance brand visibility and drive engagement. Reports 10% The incumbent is required to promptly notify the Business Center Manager of any reported loss or theft of a client’s ATM card or mobile line. A disbursement officer receives reports from this position regarding clients with missing or problematic disbursements.
• Report delivery and loss of assets Savings Mobilizations 15% Demonstrate expertise in promoting and facilitating savings solutions by actively engaging with clients, effectively communicating product benefits, and successfully closing sales to meet established targets.

Opens savings accounts Ensure that all Know Your Customer (KYC) processes for servings receive approval from the Business Compliance Manager (BCM). (10%) Office Administration Maintains the secure storage and management of all client collateral, loan documentation, files, and other valuable assets under strict custody protocols.

• Keep documents in hand under custody
• Keep proper documentations of payments Responsible for managing incoming and outgoing parcels within the Business Centre, including posting parcels for dispatch and receiving incoming deliveries, ensuring all items are handled promptly and securely. Compile customer complaints and reports, subsequently presenting them to the Call Centre Manager for review and action.
• Does photo copy and printings,
• Keeps business center stationery
• Safety and reputation/ image KNOWLEDGE, SKILLS AND ABILITIES To qualify for this position, candidates must possess the required education, knowledge, and skills, along with any preferred certifications or licenses, and demonstrate the necessary professional experience to execute the role competently. Educationally, candidates must possess a bachelor’s degree or higher in a relevant field, coupled with at least three years of hands-on experience in a related role. Professional certifications or specialized training in the industry are highly advantageous and may be required for certain positions. Additionally, applicants should demonstrate proficiency in pertinent software, tools, or methodologies essential to the role’s responsibilities. Strong problem-solving skills, attention to detail, and the ability to work independently are critical qualifications. List academic , technical skills or other knowledge A minimum of a bachelor’s degree in a relevant field is required for consideration in this role.
• Degree Holder in Accounting, A strong proficiency in data entry processes and technological tools is required. Possesses a strong proficiency in managing and comprehending financial data with confidence and ease.
• Very good analytical & reporting skills List additional work experience
• Proficient in Microsoft office application
• Be a good leader Proficient in both written and verbal communication, with a strong aptitude for marketing strategies and execution. Effectively models and demonstrates exemplary Christian leadership, skillfully guiding daily devotions with clarity and inspiration. CORE CAPABILITIES Achieving Capabilities: Delivering exceptional results and service excellence requires a commitment to accountability and unwavering integrity. Effective communication of relevant information is essential to drive performance and foster collaboration. Demonstrates a track record of consistently producing and submitting a range of deliverables in a timely manner.
• undefined Thinking Capabilities: To demonstrate exceptional cognitive clarity, depth, and breadth of thought while maintaining a comprehensive grasp of the humanitarian sector. Exhibiting a thorough understanding of World Vision’s mission, strategic objectives, and operational frameworks. Consistently driving innovation and spearheading transformative change initiatives to enhance organizational impact and effectiveness.
• Leads and manages change process Able to discern critical strategic priorities and market focal points for VFT. Demonstrates a strong track record in resolving challenges while effectively leading and distributing tasks among team members. Demonstrates self-management through the integration of Christian values in both personal and professional spheres. Actively pursues continuous learning and professional growth opportunities. Consistently upholds a healthy work/life balance to sustain high performance levels. Demonstrates a high level of maturity and offers exceptional spiritual guidance to the team.

Continually improving and developing new skills Demonstrates exemplary work/life balance practices, serving as a guiding example for colleagues across the organization. Demonstrates strong relational skills by fostering collaborative partnerships, embracing gender and cultural diversity, and effectively engaging with individuals and groups to drive collective success. Able to cultivate robust Value-Added Functional Team (VFT) relationships and foster enduring client partnerships.

• Builds strong teams work Proficient in overseeing and nurturing the diverse relationships between Staff and the Central Processing Centre, ensuring seamless communication and operational alignment. Applicant Types Accepted: Local Applicants Only We encourage collaboration and engagement by utilizing the social sharing icons provided below. Please submit your updated CV and complete application through our company website by clicking the provided link. Closing Date : 10th August, 2026. Don’t miss out on the newest employment opportunities in Tanzania—subscribe now to stay updated. Click here to begin.

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