Professional Receptionist and Customer Service Specialist

Responsabilités

The position for a Receptionist at NBC Bank Tanzania, scheduled to commence in June 2026, is now available. Job details Position: Receptionist Organization: NBC Bank Tanzania Location: Head Office NBC Employment type: Full time Posted: Today Application deadline: June 4, 2026 Time left to apply: 2 days left Job requisition ID: R-15985162 About NBC Bank Tanzania NBC, Tanzania’s longest-operating bank, brings over 50 years of industry expertise. With a comprehensive suite of offerings, it delivers retail, commercial, corporate, and investment banking solutions, alongside wealth management services. Job summary The Receptionist functions as the primary liaison for visitors, clients, staff, and stakeholders. This position delivers polished front office service, oversees seamless daily reception functions, manages administrative duties, and assists in sustaining an organized, hospitable, and professional workplace. Key responsibilities Front desk and customer service – 30% The Receptionist will handle professional front desk operations, ensuring visitors experience a warm and welcoming initial encounter with the organization. Key duties include: Greet and welcome visitors with professionalism and a friendly demeanor. Ensuring visitor management protocols are adhered to, which includes issuing access badges, registering guests, and notifying designated hosts. To ensure the reception area remains consistently tidy and well-organized, upholding the company’s brand image and professional standards at all times. Handle incoming calls and inquiries with professionalism, ensuring each is promptly and accurately directed to the appropriate department or individual for resolution. Administration and office support – 20% This position entails providing assistance with administrative and office functions to facilitate seamless collaboration and efficiency throughout all departments. All invoices from suppliers are received and promptly registered. Responsibilities include issuing invoices to designated business units for subsequent processing.

Profil recherché

• Supporting document handling, correspondence and filing. Delivering essential administrative assistance across multiple departments, this role involves handling routine tasks related to clients and visitors, ensuring smooth operational workflows. Customer experience and brand representation – 30% The Receptionist will uphold the company’s professional image while fostering a welcoming environment for both customers and staff. Maintaining an exceptional level of professional appearance and behavior is essential. Serve as a key representative embodying and promoting the company’s core values and organizational culture in all interactions and engagements. Creating an inclusive and courteous atmosphere for customers, staff, and visitors is a priority. Risk, governance and control – 20% The Receptionist will assist in implementing and maintaining safety, security, and risk management protocols within the reception area. Responsible for overseeing First Aid services at the reception area. The First Aid Kit must be consistently checked and restocked to ensure compliance with safety regulations and readiness for any emergencies. Offer immediate medical assistance to customers, visitors, or employees who sustain injuries at the reception area. Ensuring prompt identification of potential hazards or risks that may lead to injuries or incidents, you will be responsible for performing thorough surveys of the specified area. Responsibilities include verifying that the front office doors, rear entrances, and turnstile system operate correctly. Upon identifying any malfunction, it is imperative to notify the Security Manager without delay. Responsible for overseeing the security personnel stationed at the reception area. Collaborate with the Security Supervisor to address and resolve any security concerns at the reception area. Job qualifications Professional skills Applicants should have the following professional skills: Fluent proficiency in both English and Swahili, encompassing strong written and verbal communication abilities, is required.
• Strong customer service orientation.

Compétences requises

• Proficiency in Microsoft Office applications, specifically Outlook for email management, Word for document creation, Excel for data manipulation and analysis, and PowerPoint for presentation development. Demonstrates proficiency in utilizing Microsoft Office applications and other office management systems effectively. Demonstrates strong organizational skills and composure when handling competing priorities and deadlines with efficiency and effectiveness.
• Strong interpersonal skills. Behavioral competencies Applicants should demonstrate the following behavioral competencies:
• Professional appearance and demeanor. Maintains the highest standards of integrity, confidentiality, and discretion in all professional interactions and responsibilities.
• Positive attitude. Essential requirements Applicants must meet the following essential requirements: A minimum of two years of professional experience in a front office desk, customer service, or administrative support capacity is required. A bachelor’s degree or higher-level advanced diploma in any academic field is required. Proficient in utilizing Microsoft Office Suite, specifically Word, Excel, and Outlook, with demonstrated expertise in leveraging their full functionality.
• Strong verbal and written communication skills.
• Professional appearance and positive attitude. Additional qualifications and competencies The preferred candidate must also exhibit the following qualifications and competencies:
• Abstract Reasoning: Proficient.
• Business Agility: Proficient. Demonstrates an unwavering commitment to delivering exceptional customer service by fully adhering to all established requirements and standards for service excellence. Digital Literacy: Possesses foundational skills but requires additional training and experience to advance proficiency. Enables team success by fulfilling certain prerequisites and will require additional growth and skill development to fully meet expectations.

Formation / Diplômes

• Experience in a similar environment. A Certified Professional in Education, Training, and Development (GET Certificate) is required.
• Planning and Organization: Consistently fulfils all specified requirements with precision and efficiency. We encourage you to spread the word by utilizing the icons provided below to share this opportunity with your network. Please upload your résumé and complete the application on our company’s official website via the provided link. Closing Date : 10th June , 2026. Subscribe to receive the most recent employment opportunities in Tanzania without delay. Act now to secure your access by clicking the link provided.