Contract Assistant – Non-Payroll (Debt Recovery)

ASSOCIATE RECOVERIES OFFICER – CONTRACTUAL (NON-PAYROLL) POSITION – LUSAKA JOB SUMMARY The position requires meticulous administration of Off-Payroll, Doubtful, and Bad Debt collection processes within the Recoveries Department, ensuring accuracy, timeliness, and regulatory compliance. Key responsibilities include portfolio monitoring, customer engagement at the foundational level, tracing activities (both field and skip tracing), maintaining comprehensive records, upholding legal standards, and generating detailed reports for Off-Payroll, Doubtful, and Bad Debt client accounts. JOB SPECIFICATIONS Here’s a professional version of your paragraph: The candidate will be responsible for promptly following up with and engaging clients whose accounts are classified as bad debt, doubtful, or off payroll, ensuring proactive communication and resolution. Render formal correspondence, notifications, or legal instruments to clients classified as Bad Debt or Doubtful Off-Payroll entities, as required. Perform on-site visits and undertake client tracing initiatives. Monitor assigned loan portfolios to proactively detect accounts that become delinquent. Ensure strict compliance with financial sector regulations, data privacy mandates, and consumer protection laws throughout all recovery procedures. Managing bad debt, addressing inquiries from doubtful off-payroll clients, and resolving arrears-related matters with timely escalation when necessary are key responsibilities of this role. Compile and present comprehensive collections and performance reports. MINIMUM ENTRY REQUIREMENTS Obtained a Full Grade 12 School Certificate, encompassing five (5) ‘O’ Levels, which must include Mathematics and English. A bachelor’s degree in banking, Business Administration, Finance, Economics, or a related business discipline is required. With a minimum of two years of professional experience in Collections, Recoveries, or the Financial Services sector—such as Banking or Microfinance—you are well-prepared for this role. OTHER SKILLS AND ATTRIBUTES Skilled in effectively engaging and collaborating with stakeholders while maintaining clear and concise communication. Proficient data entry capabilities and meticulous attention to detail are required for this role. Demonstrates exceptional proficiency in maintaining accurate and thorough documentation, ensuring meticulous record-keeping. Excellent interpersonal skills Excellent proficiency in both verbal and written communication, including fluency in English and local languages to ensure clear understanding and effective interaction. Demonstrated capability to meet tight deadlines with precision and efficiency. Proven ability to analyze complex issues and implement effective solutions. Strong capability in managing and resolving escalations promptly and efficiently. Excellent negotiation skills Integrity, accountability, and confidentiality. TO APPLY Applications from qualified candidates should include a comprehensive CV along with copies of relevant professional and academic certificates. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The application submission deadline is set for [insert date]. Wednesday 15 July 2026 Only applicants who meet the selection criteria will receive a response.

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