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ASSOCIATE POSITION – NON-PAYROLL (DEBT RECOVERY) – LUSAKA JOB SUMMARY The incumbent will ensure the precise, punctual, and regulation-compliant management of Off-Payroll, Doubtful, and Bad Debt collection procedures within the Recoveries Department. Responsibilities encompass portfolio oversight, client communication at all levels, tracing activities (including field and skip tracing), meticulous record maintenance, adherence to legal standards, and systematic reporting for Off-Payroll, Doubtful, and Bad Debt client accounts. JOB SPECIFICATIONS Version: Efficiently pursue and maintain consistent engagement with clients classified as Bad Debt, Doubtful, or Off Payroll to ensure timely follow-ups and adherence to financial protocols. Formal correspondence, notices, or legal documents are delivered to clients with bad debt or uncertain off-payroll status as required. Perform on-site visits and client tracing operations. Monitor assigned loan portfolios and pinpoint loan accounts that have entered delinquency. Ensure all recovery actions comply with financial sector regulations, data privacy mandates, and consumer protection laws. Professionally managing outstanding receivables, addressing concerns from questionable off-payroll and overdue clients, and ensuring prompt escalation and resolution of issues. Develop and compile collections reports and analyses to evaluate performance metrics. MINIMUM ENTRY REQUIREMENTS Obtained a Grade 12 School Certificate, having successfully completed five (5) ‘O’ Levels, with Mathematics and English as included subjects. Earned a Bachelor’s degree in banking or alternatively, a Bachelor’s degree in Business Administration, Finance, Economics, or another relevant business discipline. A minimum of two years of professional experience in collections, recoveries, or the financial services sector—specifically within banking or microfinance—is required. OTHER SKILLS AND ATTRIBUTES Accomplished in fostering strong relationships with stakeholders and delivering clear, concise communications. Accurate data entry skills with a strong attention to detail are essential for this role. Exceptional proficiency in maintaining thorough documentation and meticulous record-keeping practices. Excellent interpersonal skills Proficient in both English and local languages, demonstrating strong communication and listening abilities to ensure clarity. Capable of meeting stringent deadline requirements with precision and efficiency. Experienced in resolving complex issues and effectively managing escalations. Excellent negotiation skills Integrity, accountability, and confidentiality. TO APPLY Applications should be submitted with a current curriculum vitae and copies of relevant professional or academic certificates. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The application submission deadline is strictly enforced, and all materials must be received by the specified date. Wednesday 15 July 2026 Only those candidates who are selected for further consideration will receive a response.
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