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Off-Payroll Recovery Assistant Officer
Bayport Financial Services recrute un Assistant Officer – Off Payroll (Recoveries) pour son bureau de Lusaka.
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Le candidat retenu assurera une gestion precise, efficace et conforme a la reglementation des processus de recouvrement des creances Off-Payroll, Douteuses et Irrecouvrables au sein du departement des Recouvrements. Ce poste implique la supervision des comptes clients Off-Payroll, Douteux et Irrecouvrables, y compris le suivi de portefeuille, l'engagement direct avec les clients, la localisation (sur le terrain et par recoupements), une tenue de registres minutieuse, le respect des exigences legales et un reporting complet.
Missions
Le poste necessite des relances proactives et un engagement client constant, en particulier aupres de ceux en statut de mauvaise creance, de comptes juges douteux ou de clients hors paie. Cela garantit une resolution rapide et maintient des relations clients solides. Vous devrez envoyer des correspondances formelles, telles que des lettres, des avis ou des documents juridiques, aux clients classes comme mauvaise creance ou douteux hors paie, selon les besoins. Dans le cadre de vos responsabilites, vous effectuerez des visites sur site aux emplacements des clients et menerez des initiatives de localisation de clients. Vous surveillerez les portefeuilles de prets assignes pour detecter rapidement les comptes en souffrance. Vous veillerez au respect de toutes les reglementations financieres applicables, des normes strictes de confidentialite des donnees et des lois sur la protection des consommateurs dans toutes les procedures de recouvrement. Le traitement des comptes clients en souffrance, douteux et hors paie necessite une escalade et une resolution rapides des demandes. Vous developperez des rapports de recouvrement complets et analyserez les indicateurs de performance associes aux activites de recouvrement.
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Les candidats doivent posseder un certificat complet de 12e annee (Grade 12 School Certificate) comprenant cinq (5) niveaux 'O', avec les mathematiques et l'anglais parmi les matieres. Un diplome de licence en banque ou dans une discipline connexe telle que l'administration des affaires, la finance, l'economie ou tout autre domaine pertinent pour les affaires est requis. Une experience minimale de deux ans directement dans les recouvrements ou le recouvrement de creances, ou dans le secteur des services financiers, y compris les secteurs bancaire ou de la microfinance, est exigee.
Autres competences et qualites
Capacite prouvee a gerer efficacement les relations avec les parties prenantes et a transmettre des informations de maniere claire et persuasive. Des competences precises et efficaces en saisie de donnees sont essentielles, ainsi qu'une grande attention aux details. Maitrise demontree de la documentation minutieuse et de la tenue de registres precis. Excellent relationnel. Une bonne maitrise de l'anglais et des langues locales est essentielle pour assurer une communication claire et efficace et des competences d'ecoute. Capacite a respecter des delais stricts avec efficacite et precision. Resolution proactive des problemes et capacites de gestion des escalades. Excellent sens de la negociation. Integrite, responsabilite et confidentialite.
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