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Contractual Support Officer – External Payroll (Debt Recovery) – Lusaka This role involves providing administrative and operational support within the debt recovery function, operating on an external payroll basis. The position requires adherence to established policies and procedures to ensure efficient debt collection efforts. Key responsibilities include processing recovery documentation, maintaining accurate records, and liaising with stakeholders to facilitate timely debt resolution. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work independently within a structured environment. Proficiency in relevant software and systems is essential to support the recovery process effectively. JOB SUMMARY The position requires proficient management of Off-Payroll, Doubtful, and Bad debt collection processes within the Recoveries Department, ensuring accuracy, timeliness, and regulatory compliance. Key responsibilities include portfolio monitoring, client communication at the foundational level, tracing activities (both field and skip tracing), meticulous record-keeping, adherence to legal requirements, and comprehensive reporting across all assigned accounts. JOB SPECIFICATIONS Dedicated follow-up efforts must be made to effectively engage clients categorized under Bad Debt, Doubtful Accounts, or Off-Payroll status. Furnish official correspondence, such as formal letters, notices, or legal documents, to delinquent clients whose outstanding balances are classified as bad debts or doubtful off-payroll accounts when required. Perform on-site visits and client follow-up activities as part of field operations. Monitor assigned loan portfolios and proactively detect loan accounts that have become delinquent. Ensure that all recovery actions comply with financial sector regulations, stringent data privacy standards, and consumer protection laws. Managing accounts receivable for overdue, doubtful, and off-payroll clients, including addressing queries, ensuring timely escalation, and facilitating resolution. Develop comprehensive collections reports and performance analyses to monitor and assess collection activities. MINIMUM ENTRY REQUIREMENTS Earned a Grade 12 School Certificate, complemented by five (5) ‘O’ Levels, which encompass Mathematics and English. A bachelor’s degree in banking or a related field such as Business Administration, Finance, Economics, or any other business discipline is required. A minimum of two years of professional experience in Collections or Recoveries, or within the Financial Services industry, such as Banking or Microfinance, is required. OTHER SKILLS AND ATTRIBUTES Strong abilities in stakeholder engagement and professional communication are essential. Accurate data entry and strong attention to detail are essential for this role. Consistently demonstrates exceptional proficiency in maintaining accurate and comprehensive documentation and meticulous record-keeping. Excellent interpersonal skills Proficient in both English and local languages, ensuring clear and effective communication and active listening. Capable of meeting rigorous deadline requirements with efficiency and precision. Demonstrated ability to analyze complex issues, develop effective solutions, and manage escalation processes efficiently. Excellent negotiation skills Integrity, accountability, and confidentiality. TO APPLY Prospective applicants are required to submit their applications, which must include their most recent curriculum vitae along with copies of their professional and academic certificates. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The application submission deadline is set for [insert date]. Wednesday 15 July 2026 Only candidates who are selected to proceed in the selection process will receive a response.
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Off Payroll Recovery Assistant Officer Bayport Financial Services recrute un Assistant Officer – Off Payroll (Recoveries) pour son bureau de Lusaka. Contexte du poste Le candidat retenu assurera une gestion precise, efficace et conforme a la reglementation des processus de recouvrement des creances Off Payroll, Douteus
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