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Off-Payroll Assistant Officer (Recoveries) – Lusaka This position requires an individual to support the Recoveries team in Lusaka, handling financial and administrative duties without being on the payroll of the hiring organization. The role involves assisting with the identification, tracking, and collection of outstanding debts or funds due to the entity. Key responsibilities include processing recovery documentation, liaising with debtors and internal departments, maintaining accurate records, and ensuring compliance with established recovery procedures. Candidates must demonstrate strong attention to detail, proficiency in financial systems, and the ability to work under minimal supervision. Familiarity with debt recovery regulations and excellent communication skills are essential for success in this role. JOB SUMMARY The incumbent will ensure the precise, punctual, and regulation-compliant management of Off-Payroll, Doubtful, and Bad Debt collection processes within the Recoveries Department. Key responsibilities involve portfolio oversight, direct customer engagement, field and skip tracing activities, meticulous documentation, adherence to legal standards, and the preparation of detailed reports for Off-Payroll, Doubtful, and Bad Debt client accounts. JOB SPECIFICATIONS Consistently pursuing and maintaining active engagement with clients categorized as Bad Debt, Doubtful, or Off Payroll to ensure timely follow-ups and relationship management. Furnish official correspondence, including letters, notices, or legal documents, to Bad Debt and Doubtful Off-Payroll clients as required. Perform on-site visits and conduct client tracing activities to gather necessary information and ensure accurate follow-ups. Monitor assigned loan portfolios and detect loan accounts that have become delinquent. All recovery procedures must strictly comply with financial sector regulations, data privacy mandates, and consumer protection laws. Managing delinquent accounts, addressing concerns from clients with questionable off-payroll status, and resolving arrears-related inquiries with prompt escalation and effective solutions. Develop and generate comprehensive collections and related performance reports. MINIMUM ENTRY REQUIREMENTS Holders of a Full Grade 12 School Certificate, inclusive of five (5) ‘O’ Levels, with Mathematics and English among the subjects completed. Earned a Bachelor’s degree in banking, Business Administration, Finance, Economics, or a closely related business discipline. Minimum two (2) years of professional experience in Collections, Recoveries, or the Financial Services industry, specifically within Banking or Microfinance sectors, is required. OTHER SKILLS AND ATTRIBUTES Demonstrated ability to effectively engage and manage relationships with stakeholders through clear and professional communication. Accurate and efficient data entry skills are essential for this role. Demonstrated proficiency in maintaining accurate, detailed documentation and meticulous record-keeping practices. Excellent interpersonal skills Exceptional verbal and written communication abilities, including fluency in English and local languages to ensure clear understanding and effective interaction. Demonstrated capacity to meet tight deadlines with efficiency and precision. Demonstrated expertise in resolving complex issues and effectively managing escalation processes. Excellent negotiation skills Integrity, accountability, and confidentiality. TO APPLY Applications should be submitted with a current CV and copies of relevant professional and academic certificates. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The deadline for submitting applications is Wednesday 15 July 2026 Shortlisted candidates will receive notification; no further correspondence will be extended to other applicants.
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