BI
Technical Support Representative-KGM Specialist
CDIil y a 5 jours
Job Description
Conakry
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it
Expérience
Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Conakry to join our global team and help us deliver the best possible experience to our customers. In this role, you'll: Serve as the primary point of
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Create a CV tailored to this offer
You are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it
Expérience
Do you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? We’re looking for a Customer Support Representative based in Conakry to join our global team and help us deliver the best possible experience to our customers. In this role, you'll: Serve as the primary point of contact for customers, providing them with world-class service and support. Be responsible for handling customer inquiries and complaints, and work closely with other departments to ensure that customer needs are being met. Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary. Maintain up-to-date knowledge of Wave products. Use active listening to understand customer needs and provide solutions that address them. Participate in team meetings and contribute to continuous improvement initiatives. Key details
Localisation
Contract Type: CDD, 6 months. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work. We help you live your fullest life now! We subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space.
Profil recherché
Fluency in French, Fulani, Malinké and Soussou.
- 2 years of experience in a comparable position (Call center, Customer Service). Being able to work with flexible schedules. You might be a good fit if you Demonstrate tenacity and a willingness to go the distance to get something done. Have a strong sense of responsibility and an excellent ability to take initiative. Are comfortable defaulting to over-communication and overreaching when it comes to coordination. Are excessively detail-oriented and seek to achieve excellence in everything you do.
Compétences requises
Are client-oriented and have strong interpersonal skills. Are a diplomatic speaker. Have a teamwork spirit. Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Autres informations
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.