Senior Branch Manager – Zambia National Commercial Bank Plc

Responsabilités

Position Overview Janeiro Bank Plc is currently seeking applications from qualified and experienced candidates for the following position, designed to support the Bank’s strategic objectives within the Commercial Division under the Retail Banking – Distribution Department at the Columbia Branch. Role Description JOB PURPOSE To optimize branch performance, you will provide strong sales leadership, deliver outstanding customer service, maintain operational control, and effectively manage staff, all while ensuring the attainment of business targets aligned with the Bank’s strategic goals. Requirements Under the oversight of the designated manager, the incumbent will be responsible for carrying out all duties and tasks as assigned, ensuring they are completed thoroughly and punctually. The position requires adherence to established protocols, guidelines, and quality standards, with a strong focus on accuracy and efficiency. Key responsibilities include maintaining clear communication with team members, reporting progress to the supervisor, and collaborating effectively to meet organizational objectives. Candidates must possess relevant experience, strong organizational skills, and the ability to work independently within set parameters. A commitment to professional development and continuous improvement is also essential for success in this role. Cluster Manager The primary responsibilities encompass the following key areas: Responsible for the complete oversight of the branch balance sheet and profitability, with accountability for meeting all assigned financial targets. Ensures that performance remains fully aligned with the branch business plan and the broader strategic objectives of the Bank. The individual will be accountable for elevating branch sales performance, encompassing deposits, loans/advances, funded accounts, fee and commission income, Bancassurance, and additional revenue targets as mutually agreed upon. Develop and implement branch sales strategies, assign targets to the team, track performance against established metrics, and promptly address any deviations from expected outcomes. To foster sustainable business growth, focus on acquiring, retaining, and expanding high-quality customer relationships across key segments, including Retail, Preferred, Private, Corporate, and Agra customers. Deliver the Customer Value Proposition by empowering customers with comprehensive knowledge of the Bank’s offerings, alternative channels, and potential for cross-selling and relationship enhancement. Maintain exceptional service standards across all customer interactions by consistently overseeing service delivery, promptly addressing and resolving complaints within established timeframes, and escalating issues to appropriate channels when necessary. Ensure robust operational governance, risk management, and compliance frameworks are maintained by strictly enforcing account opening protocols, KYC, AML standards, cash handling procedures, and branch operational guidelines. Ensure all branch self-audits, incident reports, audit issue resolutions, and business continuity requirements are finalized within the designated deadlines, while also addressing any control weaknesses without delay. Oversee the allocation and utilization of branch resources, ensuring strict adherence to bank policies, approved budgets, and established operational standards while maintaining security and managing physical infrastructure. Drive branch staff performance by establishing precise targets, tracking progress, evaluating results, and fostering growth through consistent feedback and mentorship. Disseminate insights, expertise, and proven strategies to colleagues to uphold team performance against established sales, service, control, and operational benchmarks. Develop and sustain productive partnerships with customers, internal stakeholders, and pertinent external parties—including regulatory bodies when necessary—to facilitate adherence to regulations, enhance market insights, and drive organizational expansion. Additional duties or assignments as directed by management may be required. QUALIFICATIONS/EXPERIENCE A minimum of a Grade 12 credit or higher is required in Mathematics and English, along with three additional subjects. A degree in Business or a comparable field from an accredited university is required. A qualification in Banking and Finance would be beneficial.

Expérience

• A minimum of six years of proven experience in sales, relationship management, or branch banking, with a preference for candidates with a background in the banking sector. Proven expertise in retail banking products, branch operations, compliance protocols, and customer service benchmarks is required. JOB CORE COMPETENCIES
• You will be responsible for overseeing and guiding teams, fostering a collaborative and high-performance work environment, and ensuring alignment with organizational goals through effective leadership and people management strategies.

You will be responsible for fostering and sustaining key client relationships, ensuring high levels of satisfaction and retention while identifying opportunities for growth. This role requires a strategic approach to sales, coupled with strong interpersonal skills to build and maintain enduring partnerships. Additionally, you will manage a portfolio of clients, track performance metrics, and collaborate with internal teams to meet revenue targets and business objectives.

• Customer service orientation
• Demonstrated ability to analyze complex situations and develop effective solutions

Autres informations

• Proven ability to communicate effectively, collaborate within cross-functional teams, and demonstrate resilience in demanding situations are essential. Disclaimer Only candidates selected for further consideration will be notified. Janeiro is committed to fostering an inclusive work environment by offering equal employment opportunities to all qualified individuals, and it actively prohibits any form of employment discrimination. The organization actively encourages applications from women to promote gender diversity within its workforce. We enthusiastically invite you to spread the word! Kindly utilize the icons provided below to share this opportunity with your network.

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