Customer Relationship Manager at AB Bank Zambia

Job Requirements – Relationship Officer We are seeking a highly motivated Relationship Officer to join our team. The ideal candidate must possess a bachelor’s degree in business administration, finance, or a related field, along with a minimum of three years of experience in client relationship management, preferably within the financial services sector. Strong interpersonal and communication skills are essential, as the role involves regular interaction with clients to understand their needs and provide tailored financial solutions. Proficiency in CRM software and Microsoft Office Suite is required, and experience with financial analysis tools is a plus. The candidate should demonstrate a proactive approach to problem-solving, exceptional organizational abilities, and the capacity to work independently while collaborating effectively with cross-functional teams. A commitment to maintaining ethical standards and upholding regulatory compliance is mandatory. This position offers opportunities for professional growth and career advancement within a dynamic and supportive environment. Relationship Officer – Position Requirements Candidates must possess strong interpersonal and communication skills to effectively engage with clients and stakeholders. The ideal applicant will demonstrate proficiency in building and maintaining long-term professional relationships, along with the ability to assess client needs and provide tailored solutions. Prior experience in customer service, sales, or a related field is preferred, and familiarity with industry regulations and compliance standards is a must. Additionally, the role requires meticulous attention to detail, organizational proficiency, and the capacity to work independently while collaborating within a team. Required Skills A minimum of a Diploma in a Business-related field is required, and ZARA certification is mandatory. Proficient in Bank of Zambia regulatory frameworks and compliance standards. Proficiency in sales and credit analysis is required. Proficient in using Microsoft Office Suite with a strong command of its applications. Tasks & Responsibilities Client Development – Spearhead strategic marketing initiatives designed to expand the SME credit portfolio. The incumbent will engage new and current clients by effectively promoting the Bank’s range of products and services, thereby ensuring the achievement of established targets. Your role involves overseeing and ensuring adherence to credit repayment schedules. Professional Rewriting: Join us in our mission to spread awareness by utilizing the sharing icons provided below. Your engagement in sharing this opportunity can help amplify our reach and connect with a broader audience.

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