Senior Branch Leader at Zambia National Commercial Bank Plc

Responsabilités

Position Overview Janeiro Bank Plc is now accepting applications from candidates who meet the necessary qualifications and possess relevant experience for a position within the Commercial Division, specifically under the Retail Banking – Distribution Department at the Columbia Branch. This role is designed to support the Bank’s strategic vision. Role Description JOB PURPOSE To enhance branch performance, this role will focus on strong sales leadership, exceptional customer service, rigorous operational control, and effective people management, thereby ensuring alignment with the Bank’s strategic objectives and the realization of business targets. Requirements Under the guidance of the designated supervisor, this position involves executing responsibilities in accordance with established protocols while maintaining open communication to ensure alignment with team objectives. Cluster Manager The primary duties will encompass the following key areas: Ensuring complete accountability for the branch’s balance sheet, profitability, and attainment of designated financial goals, with a strict focus on aligning performance with both the branch’s strategic business plan and the broader objectives of the Bank. Accountable for elevating branch sales performance, encompassing deposits, loans/advances, funded accounts, fee and commission income, Bancassurance, and others mutually agreed revenue objectives. Develop and implement strategic sales initiatives for the branch, assign targets to the team, track performance against established metrics, and take prompt corrective action to address any deviations from expected outcomes. To cultivate and expand high-quality customer relationships across Retail, Preferred, Private, Corporate, and Agra customer segments, driving sustainable business growth through acquisition, retention, and revenue enhancement initiatives. Ensure the successful implementation of the Customer Value Proposition by educating customers about the Bank’s offerings, services, and alternative channels while proactively identifying opportunities for cross-selling and strengthening customer relationships. Maintain exceptional service standards across all customer interaction points by consistently evaluating service delivery, promptly addressing complaints within specified timeframes, and escalating issues to appropriate channels when necessary. Maintain robust operational governance, risk management, and compliance controls by ensuring strict adherence to account opening, Know Your Customer (KYC), Anti-Money Laundering (AML), cash management, and branch operating procedures. Conduct branch self-audits, report incidents, resolve audit issues, and meet business continuity requirements within the designated timeframes while promptly addressing any control weaknesses. Oversee the allocation and utilization of branch resources, monitor expenses, ensure robust security measures, and maintain physical infrastructure—all in strict adherence to Bank policies, approved financial allocations, and established operational standards. Lead, guide, and oversee branch staff by establishing measurable objectives, tracking progress, evaluating performance, and facilitating growth through consistent feedback and mentorship. Facilitate the exchange of expertise, insights, and optimal methodologies among team members to uphold and enhance team performance in alignment with established sales, service, control, and operational benchmarks. Develop and nurture strong, professional relationships with customers, internal stakeholders, and pertinent external parties—such as regulatory bodies when necessary—to facilitate compliance, enhance market intelligence, and drive sustainable business expansion. Assigned duties or additional responsibilities as directed by management may also be required. QUALIFICATIONS/EXPERIENCE A minimum of a Grade 12 credit in Mathematics and English, along with credits in any three additional subjects, is required. A Bachelor’s degree in a Business-related discipline or an equivalent qualification from a recognized university is required. A qualification in Banking and Finance would be highly beneficial.

Expérience

• Candidates must possess at least six years of direct experience in sales, relationship management, or branch banking, with a strong preference for applicants with a banking sector background. Proficient knowledge of retail banking offerings, operational processes within branches, regulatory compliance frameworks, and customer service excellence is required. JOB CORE COMPETENCIES
• Spearheading team direction and fostering employee development through effective leadership and mentorship.
• Overseeing sales operations and cultivating client relationships to drive revenue growth and ensure customer satisfaction.
• Customer service orientation Analytical reasoning and the capacity to resolve complex issues efficiently are essential attributes for this role.

Strong interpersonal skills, collaborative mindset, and adaptability in dynamic environments are essential. Disclaimer Shortlisted candidates will be the only applicants notified regarding the status of their application. Janeiro is committed to fostering an inclusive workplace by offering equal employment opportunities to all qualified candidates, regardless of background. The organization strictly prohibits any form of discrimination in its hiring processes, and we actively encourage applications from qualified women. We encourage you to spread the word by utilizing the social sharing icons provided below.

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