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The IT Officer will provide dependable, secure, and efficient IT infrastructure, devices, systems, and digital tools to Harambee Rwanda’s staff and candidates. This role involves daily oversight, maintenance, and troubleshooting of hardware, software, networks, and user access to prevent disruptions and sustain operational efficiency. Responsibilities also include IT asset management, documentation, service provider coordination, and compliance with IT policies and security protocols. The position requires maintaining and monitoring IT systems such as computers, networks, training labs, shared devices, and internet connectivity to ensure seamless daily operations. It entails delivering first-line technical support to staff and candidates, diagnosing hardware, software, connectivity, and access issues, and escalating complex problems to the appropriate internal or external teams. Follow-up on escalated issues will involve collaboration with Business Applications, Infrastructure, and the central SOC, with timely updates provided to users until resolution. Additionally, the IT Officer will set up, configure, maintain, and transfer IT equipment and lab environments while ensuring precise asset records and accountability. Installation and upkeep of approved software, applications, and security tools will align with organizational requirements, including proper configuration and permission settings. Responsibilities also extend to IT security and compliance, encompassing endpoint protection, system updates, access controls, acceptable-use policies, and coordination with the central SOC on security incidents and remediation efforts. The role includes guiding users in the secure and effective use of digital tools, systems, and IT equipment, as well as providing basic onboarding and training support. Accurate documentation of IT assets, systems, configurations, and processes is essential, along with identifying recurring technical issues or gaps for improvement. Collaboration with external IT vendors and service providers will be necessary for connectivity, hardware, software, licensing, repairs, and other technical services, including follow-up on unresolved issues. Ensuring the secure and efficient use of organizational data and systems is a key responsibility, involving coordination with relevant teams on system-related queries, data access, and operational needs. The IT Officer will also contribute to continuous improvement by identifying opportunities to enhance reliability, security, efficiency, and user experience in partnership with the Data Manager and other teams. A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is required, with professional certifications in IT, network administration, or information security preferred. A minimum of three years of relevant experience in supporting IT infrastructure, systems, hardware, software, networks, and cloud-based platforms within an organizational setting is necessary. Strong
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📋 Missions principales The IT Officer’s primary responsibility is to deliver dependable, secure, and efficient IT infrastructure, devices, systems, and digital tools to Harambee Rwanda’s staff and candidates. This role encompasses the daily management, maintenance, and resolution of technical issues across hardware, s
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