Sales Administrator and Operations Coordinator

Insurance Sales & Administration Officer This role involves managing sales operations and administrative tasks within the insurance sector. Key responsibilities include processing policies, coordinating client communications, maintaining records, and supporting sales teams. Candidates must possess strong organizational skills, attention to detail, and proficiency in insurance software, as well as a minimum of two years of relevant experience. Excellent customer service and the ability to work under deadlines are also essential. The position requires a solid understanding of insurance products, compliance standards, and regulatory requirements. Location: Lusaka Employment Type: Full-Time We are in search of a dynamic, detail-oriented professional who demonstrates a strong commitment to customer satisfaction and operational excellence. The ideal candidate will possess a proactive mindset, exceptional organizational skills, and a dedication to delivering high-quality service in all interactions. Sales and Administration Officer We seek a motivated individual to enhance our expanding insurance team by contributing to sales initiatives, maintaining high standards of customer service, and performing administrative tasks to uphold operational efficiency. Key Responsibilities Demonstrate insurance products to both prospective and current clients, facilitating their understanding and encouraging the acquisition of policies to meet their coverage needs. Prospect and cultivate relationships with potential clients to uncover and develop new business opportunities. Develop and sustain enduring client partnerships through consistent engagement and communication. Draft quotations, policy documentation, and renewal notices with precision and clarity. Handle new business applications, process policy amendments, and manage claims documentation efficiently. Ensure the integrity and organization of customer records and filing systems. Address customer inquiries with professionalism, whether they are received in person, over the phone, or through email correspondence. Compiles comprehensive sales reports and maintains meticulous administrative documentation. Provide administrative support to the branch or office, handling a variety of general office tasks as required. To uphold adherence to company policies and insurance regulations. Qualifications and Experience A degree in Business Administration, Marketing, Insurance, Finance, or a closely related field, either at the diploma or bachelor’s level, is required. With a minimum of two years of relevant experience in sales, administration, or the insurance sector, candidates will be at a distinct advantage. Demonstrated proficiency in clear, concise verbal and written communication, coupled with the ability to build and maintain positive professional relationships. Excellent customer service orientation. Strong organizational and time management abilities are essential for this role. Required: Strong working knowledge of Microsoft Office applications. Proven capability to operate autonomously while consistently achieving established sales objectives. Key Competencies Sales and negotiation skills. Administrative and record-keeping skills. Attention to detail. Problem-solving ability. Professional integrity and confidentiality. A collaborative team member who approaches tasks with optimism and enthusiasm. What We Offer Competitive salary. Performance-based incentives. Professional development opportunities. We foster a collaborative and energetic workplace culture.

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