Administrative & Sales Support Coordinator

Sales and Administration Officer – Insurance This role involves coordinating sales support and overseeing administrative functions within an insurance setting. The successful candidate will manage client documentation, process policy applications, and liaise with underwriters to ensure accurate risk assessment. Key responsibilities include maintaining client records, handling correspondence, and assisting with premium calculations. Proficiency in Microsoft Office Suite, particularly Excel, is essential, along with strong organizational and communication skills. Experience in insurance administration or a related field is preferred, and the ability to multitask in a fast-paced environment is crucial. Location: Lusaka Employment Type: Full-Time We are in search of an enthusiastic, detail-oriented, and client-centered professional to join our team. Sales and Administration Officer We seek a motivated professional to enhance our expanding insurance team. This individual will be instrumental in boosting sales performance, maintaining outstanding customer service standards, and delivering streamlined administrative support to facilitate seamless daily operations. Key Responsibilities Drive the acquisition and retention of clients by offering tailored insurance solutions to both new and existing customers. Prospect and cultivate relationships with potential clients to uncover and develop new business opportunities. Develop and nurture enduring client relationships to foster trust and collaboration. Draft quotations, policy documentation, and renewal notifications with precision and care. Evaluate and manage incoming business applications, policy amendments, and claims-related documentation with precision and efficiency. Ensure the precision and organization of customer records and filing systems. Respond to customer inquiries professionally, whether they are received in person, over the phone, or through email. Compile comprehensive sales reports and manage all necessary administrative documentation. Provide administrative assistance to the branch or office, handling various general tasks to ensure smooth operations. To guarantee adherence to established company policies and insurance regulations. Qualifications and Experience A Bachelor’s or Diploma in Business Administration, Marketing, Insurance, Finance, or a related discipline is required. A minimum of two years of relevant experience in sales, administration, or the insurance sector would be advantageous. Effective oral and written communication abilities, coupled with the capacity to interact productively with diverse teams and stakeholders, are essential. Excellent customer service orientation. Solid expertise in organization and time management is required. Demonstrated expertise in utilizing Microsoft Office applications is required. Demonstrates strong self-motivation and consistently achieves established sales objectives. Key Competencies Sales and negotiation skills. Administrative and record-keeping skills. Attention to detail. Problem-solving ability. Professional integrity and confidentiality. A collaborative professional who brings a constructive and optimistic approach to the workplace. What We Offer Competitive salary. Performance-based incentives. Professional development opportunities. We foster a collaborative and energetic professional setting to enhance productivity and employee satisfaction.

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