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Asset Recovery Officer Position Overview In this role, the primary responsibility involves identifying and reclaiming company assets that have been misappropriated or are overdue. Key duties include conducting thorough investigations to trace delinquent accounts, negotiating settlements with debtors to recover outstanding funds, and coordinating with legal teams to escalate unresolved cases. The ideal candidate must possess strong analytical skills to assess financial data, exceptional communication abilities to engage with stakeholders, and a keen understanding of regulatory compliance in debt collection practices. Proficiency in financial software and prior experience in asset recovery, collections, or a related financial field are required. Additionally, the role demands meticulous attention to detail, persistence in pursuing recoveries, and the capacity to work under pressure in a fast-paced environment. Role Overview: Spectrum Credit Limited is in search of an Asset Recovery Officer to execute the physical identification, repossession, and recovery of collateral assets, specifically motor vehicles, associated with Asset Secured Lending and other secured facilities. This position is tasked with ensuring that asset recovery is completed within the established turnaround time (TAT), conducted in a legal and secure manner, subjected to comprehensive inspection, and documented accurately in accordance with company policies and regulatory standards to mitigate potential losses. Location/ Branches: Solwezi, Copperbelt, and Lusaka Key Responsibilities: Process and complete repossession orders that have received approval, adhering to specified deadlines and timelines. Physically retrieve and repossess motor vehicles that are in default, ensuring compliance with company protocols and all relevant legal requirements. Collaborate with external tracking firms, investigative personnel, and internal departments to gather precise asset location information. Perform comprehensive on-site repossession audits, encompassing condition evaluations, verification procedures, and detailed documentation. Upon delivery of repossessed assets to storage yards, conduct a thorough secondary inspection using a standardized checklist. Professionally interact with customers in person to discuss outstanding balances, clearly communicate payment arrears, and assist in resolving account irregularities when necessary. Responsibilities include securely transporting and delivering repossessed vehicles to designated yards while ensuring all required documentation is completed accurately. Track and document the progression of repossessions within designated systems, ensuring accurate and up-to-date records. Deliver concise and prompt status updates to relevant stakeholders to maintain transparency and accountability throughout the process. Compile and file comprehensive repossession reports, encompassing daily updates and incident reports. Document any disputes, damages, or incidents that occur during the repossession process and suggest appropriate corrective measures to address them. Maintain unwavering adherence to all established company policies, safety protocols, and applicable regulatory mandates. Required Competencies Earned credentials include a Certificate or Diploma in Business, Finance, Management, or a closely related discipline. Asset Recovery, Repossessions, or Field Collections experience of one to two years is required. Individuals must demonstrate exceptional analytical skills to identify and resolve complex issues efficiently. Excellent verbal and written communication abilities are essential for fostering clear dialogue and effective collaboration. Furthermore, strong negotiation skills are required to achieve mutually beneficial outcomes in various professional interactions. Analytical aptitude combined with a strong commitment to customer service. Demonstrates strong reporting skills and a thorough understanding of the product. Technical expertise in Microsoft Office applications and familiarity with asset-secured lending products are required. Proficiency in internal systems and repossession protocols is essential. Proficiency in asset inspection procedures, adherence to checklist completion protocols, and familiarity with documentation standards are required. Valid driver’s license.
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