Agent & Distribution Admin Manager

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How You'll Help Us Achieve It

Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent & Distribution Administrative Manager. Reporting to the Country Launcher, the role holder will ideally be an excellent multitasker committed to overseeing a growing administrative officer team within our agent management and distribution team.

In this role, you'll;

Support the agent and user operations team from the head office. Ensure agent teams are recruited and managed in accordance with internal policy and procedures. Help develop and ensure procedures are followed for addressing agent issues as agents are tracked, reported, and addressed. Manage the requesting, dispatching, and tracking of agent-related supplies. Managing a team of administrative officers involved in agent operations activities. Oversee agent management, administration, and reporting. Create and roll out systems to ensure relevant contracts are up to date across systems. Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal. Be the general custodian of all regional data and required reporting. Provide accurate data analysis and performance forecasting. Champion for performance improvement within the agent team. Manage all contracts and payroll associated with interim firm staff. Work with ops admin officers to support agents nationwide. Manage or support recruitment, onboarding, and offboarding as needed in the agent ops department. Create and roll out systems between admins and regional managers to dispatch all required supplies, merchandising material, and any other required supplies, tracking dispatched and available supplies and their use. Provide financial support in monitoring and closure of agent/customer cases. Provide basic training on agent-admin-related issues to field teams. Manage and train entry-level admins within agent management. Help coordinate and manage all agent communication and training as may be required. Manage, track, and report on all potential risks and suspicious activities for agents.

Key details

Location: You'll work from our office in Douala and may travel to field locations. Work authorization in Cameroon is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space.

Requirements

Proficiency in French and English. At least 3 years of experience in a comparable role (HR, Admin, Finance). At least 1 year of experience managing a team. Excellent computer skills and intermediate data analysis skills (great at spreadsheets). HR, Admin, Business, or Finance degree or equivalent.

You might be a good fit if you

Seek to improve yourself through honest self-reflection. Have managed successful teams to achieve ambitious goals. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Demonstrate tenacity and a willingness to go the distance to get something done. Are comfortable defaulting to over-communication and overreaching in coordination. Adjust quickly to changing priorities and conditions and cope effectively with complexity and change. Are analytical in your approach to problems. Are excessively detail-oriented and seek to achieve excellence in everything you do.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue.

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