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Location: Madagascar preferred Work System: Remote Working Hours: Full-time, Monday to Friday Schedule: 9: 00 AM – 6: 00 PM France time, adjusted according to winter/summer time difference (CET/CEST)Working hours may differ from the production team, so the role requires strong written reporting, clear handovers, and independent task management. Job Description We are looking for an Application Tester & Customer Relations team member, preferably based in Madagascar, to support software testing and customer communication for our France-based users. This role suits someone who can work independently in a remote setup, without constant supervision or a full-time mentor. The person will test software applications, document issues clearly, prepare written reports, and help ensure customer feedback is understood and communicated to the team. Key Responsibilities Test software applications based on assigned features, flows, checklists, or customer-reported issues. Prepare and execute simple but clear test cases or testing checklists. Identify bugs, errors, unclear behaviour, or user experience issues in the application. Report bugs clearly with reproduction steps, screenshots, screen recordings, expected results, and actual results. Prepare testing reports for completed features, modules, or reported issues. Communicate with customers in French in a professional, clear, and timely manner. Accurately gather customer issues, feedback, and requests. Help translate customer problems into clear internal notes for the product or development team. Provide feedback on functionality, non-functionality, usability, and user experience. Prepare simple customer guidelines, usage notes, or support explanations when needed. Manage daily work updates independently, especially because the role is remote and may not fully overlap with the production team’s working hours. Use AI tools where appropriate to help prepare test cases, structure reports, or clarify internal notes, while personally checking the accuracy of the results. Requirements English skills, especially for written reports, internal updates, and team communication. Basic understanding of software testing, application flow, or quality assurance. Able to work remotely and independently without constant supervision. Strong attention to detail and willingness to check application behaviour carefully. Able to follow instructions, checklists, and testing scenarios accurately. Comfortable working across time zones and with written handovers. Responsible, structured, and able to manage tasks without needing continuous reminders. Based in Madagascar or familiar with working remotely from Madagascar is preferred. Preferred Qualifications Background in IT, software, customer support, QA testing, or application support. Experience testing web applications, Saa S platforms, ERP systems, or internal tools. Experience communicating with customers. Familiarity with bug reporting tools, task trackers, screenshots, screen recording, or documentation tools. Ability to understand customer problems and explain them clearly to technical teams. Practical experience using AI tools in previous work, such as preparing tests, analyzing user feedback, writing documentation, or improving handovers. Able to explain what they used AI for and how they verified its output. Experience working with Universities is a big plus! Important Working Condition This is a remote role, but it is not a passive support role. The selected candidate must be able to work independently, test carefully, document findings properly, and provide visible daily progress. Because a full-time mentor may not be available, the candidate must be comfortable asking clear questions, managing assigned tasks, and providing structured updates without constant follow-up. Why Join Zettabyte Remote work setup. Opportunity to work with international users and software products. Exposure to software testing, customer communication, and application quality control. Suitable for someone who wants to grow in QA, application support, and customer relations. Work in a role that connects customer experience with product improvement. Secteur : IT Services and IT Consulting
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