Charged front office billing

Description of the mission

Education / Qualifications

As part of its transformation and ambition to become the leading integrated logistics partner in Africa, AGL continues to modernize its processes, continuously improve the customer experience and strengthen its operational excellence. To support this dynamic, we are looking for a Front Office Manager able to guarantee the quality of invoicing and collection operations, while ensuring an exemplary customer service with our partners and forwarders. A true interface between customers, operational teams and support functions, the position holder will contribute to the financial performance of the company, the fluidity of operations and the lasting satisfaction of our customers. Reporting to the Billing Supervisor, the Front Office Manager will ensure the proper management of invoicing operations, collection and follow-up of customer files while ensuring compliance with internal procedures and quality standards of the Group

Main duties

As such, he/she will be responsible for:

• Supervise and coordinate the activities of the counters to ensure efficient and compliant handling of client files
• Ensure comprehensive and compliant billing of all transport, consignment and docking services.
• Ensure the effective collection of invoices and compliance with customer settlement conditions.
• Monitor the compliance of records and invoices in accordance with applicable tariffs and procedures.
• Participate in collection actions and follow-up of overdue debts.
• Ensure the transmission and follow-up of files to the services concerned.
• Produce performance indicators and contribute to the analysis of activity results.
• Accompany teams, lead awareness meetings and contribute to the upskilling of employees
• Participate in the continuous improvement of service quality and customer satisfaction
• Ensure compliance with QHSE requirements, compliance procedures and the Group’s ethical rules.

Candidate profile

Education Bac +2 to Bac +4 in Finance, Accounting, Management, Audit, Logistics or equivalent.

Experience

Professional experience in invoicing, collection, customer service or a logistics and maritime environment. Experience in transport, transit or maritime consignment activities is an asset. Technical skills Good control of billing and collection processes. Knowledge of debt collection and management techniques. Mastery of office tools, including Excel. Ability to produce and analyze performance indicators. Good understanding of logistics operations and document flows. To do this, .Strong sense of customer service. .Proximity leadership and ability to coordinate a team. .Rigor and sense of control. .Organization and management of priorities. .Excellent relational skills.

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