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Automatically translated from French. View the original offer
Orange recruits a Head of Agency Head of the Agency Douala Grand Mall ( ) Main activity Manage the commercial, operational and managerial activities of Agence Orange Douala Grand Mall, in order to ensure the achievement of objectives, quality of service, control of stocks and development of the team.
Commercial management and quality of service Ensure the achievement of business objectives and the quality of service offered by the agency; Ensure the achievement of all sales objectives of the agency;
Implement validated actions, including Trade Marketing actions, agency challenges and other business initiatives; Coordinate promotional activities; Monitor progress towards the Agency’s quantitative and qualitative objectives; Ensure a better quality of service in the agency. Control of the agency’s activities Ensure the compliance and consistency of all transactions carried out in an agency, including Orange Money operations (Cash In, Cash Out, Merchant Payment and O2C), eRecharge and identification; Document the transactions carried out; Check and sign the daily scales; Monitor the daily delivery of reports and documents to relevant entities, including balances, cashed cheques, remittance slips and sales reports; Supervise the control of cash orders at closing. Inventory management Controlling the entry and exit of inventory from the agency and after-sales service; Enter receipts and deliveries in the ZSMART app; Ensure the delivery of partners and companies in compliance with the delivery process; Set up a daily inventory based on two references, as well as weekly and monthly inventories; Prevent stock outages through alert stock tracking; Carry out daily closures and confirm the quantities taken out of stock to the Head of Agency and the head of the Caisse; Monitor quantitative indicators, including ensuring that the inventory gap between physical and theoretical stock does not exceed 4%. Team management
Ensure the continuous development of the team’s skills through training, coaching and support; Ensure cohesion and maintain a good working atmosphere within the team; Pilot and monitor the achievement of objectives through monitoring the progress of the dashboard; Define the objectives of direct collaborators and evaluate their results; Ensure the provision of access and equipment necessary for the activity of the teams; Report operational difficulties to the hierarchy; Ensuring ethics and compliance; Reporting daily closing statements to the Head of Commercial Warehouse Service; Consolidate monthly the consumption statements of the store and transmit the reporting to the managers concerned, in particular to the Head of Agency and the Manager Distribution & Logistics Returns.
Training in Management, Marketing or Commerce; Bac minimum level + 3; Proficiency in French and English;
At least 5 years of professional experience in a commercial, sales, marketing or customer relationship environment, preferably within a multinational company; At least 2 years of experience in sales team management; Experience in medium or large companies is required; Professional experience in different cultures and geographical regions is an asset. Practical information
Main location: Coastal Region; Location: Sudan Site, Avenue Ahmadou Ahidjo, Carrefour Soudanaise, Douala 1864; Domain: Customer; Organization: Orange Cameroon; Type of contract: Permanent position;
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Bonjour Orange, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser Tableau dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.
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