MB
Un(e) responsable IA et automatisation, centre d'appel -réf:R-IA-2026/010
CDIabout 1 month ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
Do you like to save teams time by automating what is repeated? You know how to turn an AI assistant into a real work tool, useful and reliable on a daily basis? Then this post is for you!
Main duties
As an AI and Automation Manager, you put artificial intelligence and automation at the service of our call center dedicated to craftsmen in France. Your goal: to free our teleoperators and customer service managers from repetitive tasks, so that they focus on calls, appointments and the satisfaction of craftsmen and their customers. You are the central point between operational teams, service tools (CRM, telephony, application artisans) and management.
Responsibilities
Automation of high-value tasks Identify with teams repetitive tasks that waste the most time Design and deploy simple and robust automations: sorting emails, extracting CV and invoice data, weekly reporting. Connect the tools together (CRM, telephony, Google Sheets, application artisans) via API and webhooks AI Assistants Set up AI assistants for some pilot services (teleoperators, customer follow-up, recruitment) Write and evolve the prompts, and build knowledge bases useful to teams. Control the reliability of responses and limit errors and hallucinations
Education / Qualifications
Train a small group of pilot users, including non-specialist colleagues. Create simple guides so that each tool is truly adopted. Documentation and monitoring Document each automation: role, operation, procedure in case of failure Measure time saved and report results to management Working with our external support for global audit and security
Candidate profile
Training in IT, data, information systems, digital transformation or equivalent
- 1 to 2 years of experience in automation, digital tools, development, operations or digital transformation Concrete achievements already used in the company or in a real project
Job overview
Advanced use of at least one AI assistant (ChatGPT, Claude, Gemini, etc.): prompts, context, limits and hallucinations Effective practice of an automation platform: Make, n8n, Zapier or Power Automate Solid notions of REST API, JSON, webhooks and API keys Excel or Google Sheets well mastered, with notions of Python, JavaScript or SQL Curiosity, autonomy, analytical spirit and rigor in the documentation Pragmatism: you choose a solution proportionate to the need Pedagogy and orientation results Your achievements matter more than your degree. Self-taught having already deployed systems used? We are interested in your application.
THE MOST THAT WILL MAKE A DIFFERENCE
Experience
Experience with RAG and knowledge bases Practical CRM (Kommo, HubSpot, Pipedrive) Experience in training non-specialist colleagues
Other information
ORGANIZATION OF WORK
Type of contract: Permanent, Full-time Formal assessment points at 3 months and 6 months
WHAT WE OFFER
A new position, with a direct and visible impact on the daily life of teams The freedom to build AI tools and service automations A dynamic and growing environment Attractive remuneration Real prospects of evolution as the service is developed
WHY JOIN US?
Because you won't be a simple executor. You will be the person who saves time for the whole team, every day. Want to put AI at the service of a concrete project? Send us your application! MBL SERVICES recruits: AI and automation manager, call center, CDI, at AnkadifotsyAntananarivo, Madagascar. Expected profile: 1 year minimum experience. Duties As an AI and Automation Manager, you put artificial intelligence and automation at the service of our call center dedicated to craftsmen in France. Your goal: to free our teleoperators and customer service managers from repetitive tasks, so that they focus on calls, appointments and the satisfaction of craftsmen and their customers. You are the central point between operational teams, service tools (CRM, telephony, application artisans) and management.
YOUR RESPONSIBILITIES
Automation of high-value tasks Identify with teams the repetitive tasks that waste the most time Designing and deploying simple and robust automations: sorting emails, extracting data from resumes and invoices, weekly reporting. Connecting tools with each other (CRM, telephony, Google Sheets, artisan app) via API and webhooks Set up AI assistants for some pilot services (teleoperators, customer follow-up, recruitment) Write and evolve the prompts, and build knowledge bases useful to teams. Control the reliability of responses and limit errors and hallucinations Training and accompaniment Train a small group of pilot users, including non-specialist colleagues. Create simple guides so that each tool is truly adopted. Documentation and monitoring Documenting each automation: role, operation, failure procedure Measure time saved and report results to management Work with our external support in charge of global audit and security Candidate profile Training in computer science, data, information systems, digital transformation or equivalent 1 to 2 years of experience in automation, digital tools, development, operations or digital transformation Concrete achievements already used in business or in a real project Advanced use of at least one AI assistant (ChatGPT, Claude, Gemini, etc.): prompt, context, limits and hallucinations you choose a solution that is proportionate to your needs Pedagogy and orientation results Your achievements matter more than your diploma. Self-taught having already deployed systems used? We are interested in your application.
THE MOST THAT WILL MAKE A DIFFERENCE
Make or n8n Experience RAG and Knowledge Base Experience CRM Practice (Kommo, HubSpot, Pipedrive) Experience training non-specialist colleagues
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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