Chef (fe) de Salle (H/F)
Location
Location Brazzaville or Pointe-Noire
Type of contract: CDD
Compensation: Negotiable
Job description:
Experience
The Restaurant Manager is responsible for the organization, coordination and animation of the restaurant team. He/she ensures the quality of reception and service to ensure an impeccable customer experience. As a key intermediary between the kitchen and the room, he/she ensures the fluidity of service, supervises the work of the servers and actively contributes to customer satisfaction and loyalty.
Main duties
Supervise, supervise and train the team in the room (servers, clerks, etc.)
Organize and control the service by ensuring the smooth running of customer service
Welcome and support customers to ensure a quality experience
Coordinating the work between the room and the kitchen
Participate in the establishment of the room and ensure its good condition
Manage bookings, placements and ensure smooth service
Respect and enforce hygiene and safety rules
Responsibilities
Prepare the room before opening and put it back in order at closing (cleanliness, setting up, checkout).
Host clients, distribute tables and tasks between servers, manage rush hour flows.
Take care of the order taking, the collection and the good transmission of the orders to the kitchen.
Track delivery and pick-up orders in connection with delivery workers and the kitchen.
Process complaints at the time and report to the Operations Manager.
Train and supervise the servers: reception, presentation of the menu, proposal of complementary products.
Propose the room schedule to the operations manager and report any absences in advance.
Level of autonomy
Decide alone (e): organization of the room, distribution of tasks, minor commercial gestures (amount to be defined).
Validation of the Operational Manager: planning, replacements, major refunds.
Candidate profile
Minimum 2 years of indoor experience, preferably with team responsibility.
Sense of service, careful presentation, relational ease and stress management in shooting.
Control of the checkout and orders; taste for organization.
Essential qualities: reliability, punctuality, team sense, coolness.
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