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Automatically translated from French. View the original offer
Business Manager (m/f)
Location Brazzaville/ Pointe-Noire Type of contract: CDD Compensation: Negotiable Job description: The Manager supervises and accompanies the team in order to ensure the overall smooth running of the establishment. He/she ensures the quality of service, customer satisfaction, compliance with standards and achievement of the objectives set.
Managing the restaurant on a daily basis from start to finish: quality of products, quality of service, compliance with brand standards and profitability of the site, autonomously, without the Management being necessarily on site for the restaurant to work.
Ensure the opening and closing of the site (from 10am to 11pm, 7 days a week): keys, alarm, cash register, security of premises and equipment. Establish and enforce team schedule; manage absences, delays and replacements. Guarantee the application of standards: production sheets, hygiene, presentation, preparation and delivery times. Track sales, checkout, losses, inventory and place supplier orders within the limits of its autonomy.
Team manager: briefing before each service, cropping, training of new ones, quick escalation of problems. Process customer complaints and supervise delivery and online orders. Report to the Management every day (sales, incidents) and every week (quantified balance sheet, needs, proposals). Level of autonomy: Decides alone: schedule, task allocation, one-time replacement, current orders up to 300,000 Fcfa Management validation: recruitment and departure of staff, expenses above the threshold, change of price or menu, any disciplinary sanction.
Minimum 3 years of experience in team management in catering, hotel or fast food. Ability to hold a busy department, decide quickly and enforce the rules accurately. Easy to use with numbers (cash, stocks, margins) and with simple tracking tools (tablet, messaging). Essential qualities: reliability, punctuality, a sense of responsibility, fair authority, honesty.
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