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BA

Middle Office Charge (M/F)

BANQUE ISLAMIQUE DU SENEGAL
📍 Dakar 🇸🇳CDI🗓️ 4 days ago

Job Description

Dakar
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Job description

Main duties

Job Title: Middle Office Welcome Officer Direction: Operations Location: Siege Position Objective: The Middle Office Manager is primarily the interface between the front office (the commercial line) and the back office teams including Banking Production. He will have to ensure the conformity of the applications received with the established procedures and circuits, their good management or their rejection in time.

MISSIONS

Education / Qualifications

  • Orientation – Customer Information
  • Receipt of customer requests
  • Pointing of transfer requests
  • Pointing of requests for bonds, endorsements and attestations

Other information

  • Verification of the completeness of any other application
  • Transmission of complete requests to the Back Office (BO) on time for support
  • Rejection of incomplete requests to return to customers and communicate tactfully and professionally the reason for rejection/missing items
  • Feedback to the customer on what is needed (call/mail)
  • Issuance of Requests Processed by Banking Production Services to Customers
  • Support for rejections effects and cheques and Customer information via SMS to J for transmission as soon as the customer is presented
  • SMS/mail reset after a week
  • Transmission of overdue values to the farm to take over
  • All other tasks assigned by its hierarchy PERFOMANCIES INDICATORS
  • Zero claims
  • Compliance with processing times and SLA

Candidate profile

Required training and experience

Experience

  • LAC +3 with 1 to 3 years of banking experience. Technical skills
  • In-depth knowledge of the regulatory provisions governing the bank’s activities
  • Control of the procedural provisions governing the activities of the bank
  • Cross-cutting knowledge of banking and financing operations
  • Operational Risk Management Behavioural Competencies

Responsibilities

Skills In-depth knowledge of the regulatory provisions governing the bank’s activities Control of the procedural provisions governing the activities of the bank Cross-cutting knowledge of banking and financing operations Control of operational risks Additional information Level of study: Bac +3 Required experience > 3 years

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Expert Application Advice

Bonjour BANQUE ISLAMIQUE DU SENEGAL, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser 3 ans d'expérience dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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