Social worker

Baobab Senegal recruits (01) Social Assistant. Ref: JD-ASS2026 Entity: Baobab Senegal

Location

About the Baobab Group Baobab is a leader in digital financial inclusion. Baobab offers its services mainly to individuals, micro and small businesses in Africa. Our mission is to unlock the potential of our clients by offering them simple and easy-to-use financial services. Founded in 2005 as Microcred, Baobab Today, it has more than 1 million customers and 4,500 employees in Madagascar, Senegal, Nigeria, Ivory Coast, Mali, Burkina Faso, Democratic Republic of the Congo. To date, the Group has granted more than 750 million euros to more than 500,000 active customers. By joining the team Baobab, you join a team 100% dedicated to its customers!

Education / Qualifications

Training and expected experiences

• State Diploma of Social Assistant (DEASS)

Experience

• Minimum three (03) years of experience as a social worker General mission Under the supervision of the Director of Human Resources, the main mission of the Social Assistant will be to advise, support and guide people in difficulty under the basis of the procedures in force, thus contributing to the maintenance of a good social climate, the improvement of working conditions and the development of its employees.

Responsibilities

• Assist and accompany staff during unfortunate and/or happy events;
• Analyse through listening and dialogue the social situation of people and identify difficulties encountered in health, work, housing, family conflicts...
• Identify the origins of these difficulties by investigating the root causes of economic, social or psychological imbalances that affect people.
• Establishing the global social diagnosis: understanding and analyzing the nature of needs, whether explicitly formulated or not, and seeking appropriate solutions.
• Play the role of mediator between employees and all organizations requested and ensure coordination and cooperation between the actors involved in the career of employees (magistrates, doctors, administrative departments of town halls, etc...).

Other information

• Advise, inform and assist staff on various social assistance schemes.

• Refer staff to centers, clinics and pharmacies approved by the appropriate insurance or medical facilities based on their concerns

• Coordinate the institution’s social activities in collaboration with the Marketing department

• Ensure social communication with staff (social actions), in collaboration with the Internal Communication department.

• Establish and update the reports related to its activity (social case tracking file, activity report and archiving of social files, etc.)

• Propose areas for improvement of the institution’s social policy

• Design and implement social projects within the institution

• Ensure coordination between the Directorate General and staff bodies (staff delegates/Working Health and Safety Committee (WHSC)

• Supporting collective actions and CSR policy

• All other tasks assigned by the supervisor General objectives of the position

• Refer and advise employees, in case of particular difficulties, to the competent interlocutors within the institution or other mutual assistance networks and provide them with follow-up.

• Organize, in collaboration with the company doctor, awareness campaigns to prevent the risks of contamination in case of epidemic or pandemic, work accidents, occupational and non-occupational diseases.

• Coordinate with the company’s doctor, visits and/or regular phone calls, of the employee hospitalized or on work stoppage due to illness, accident at work, childbirth, etc. ... and inform his hierarchy of the evolution of health status.

• Good knowledge of social policies, law and administrative procedures

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