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Automatically translated from French. View the original offer
Production Engineer CSP N2 (H/F) – Lomé, Togo
A local company is launching an external call for applications for the position of Production Engineer in Supervision and Production Center (M/F). The position is based at Lomé, in Togo, and is practiced full-time. The holder is hierarchically and functionally attached to the CSP Manager.
Context and purpose of the position
Within the company, the production engineer CSP guarantees the technical operation of the means of production. It recommends and implements methodological and technical solutions to optimize computer production. It is responsible for delivering level 1 and 2 technical support for the entire production of the company. The primary objective is to meet the expectations of users and customers by respecting the commitments made by the company and the Information System Directorate. It will be a proposal to improve the processes and will report periodically on the performance of the team to the Head of the Mutualized Service Center and to the management of the subsidiary where it is based. He will be the guarantor of the quality of service delivered daily.
Duties
In the scope of the position, the engineer ensures the processing of requests and application incidents in accordance with Group procedures, as well as the management of interventions to guarantee requests in compliance with commitments. It ensures and optimizes the industrialization of production, validates procedures and applies commissioning instructions. It defines and implements the tools for standardization, automation and production security, then sets up and disseminates performance and time indicators, ITIL standards and operating procedures. It maintains in operational condition (MCO) the means by ensuring compliance with standards and performance criteria, and plans treatments (batch). It ensures the actual activation of a correction or update of a software or hardware component after its preproduction validation (RUN), as well as real-time monitoring of systems and applications. It analyzes and manages operational incidents, performs restitution or rollback and ensures maintenance operations.
Out of scope, it deploys and migrates servers with the system engineer, integrates new applications with the existing operating system, sets up a test program for new installations and manages relationships with service providers.
Responsibilities
The engineer is responsible for the availability and performance of business service environments, as well as the quality of service associated with each business service line. It guarantees the respect of the deadlines of the support: incident blocking with a GTR of 4 hours (working hours, working days), major non-blocking incident within 24 hours (working days) and minor incident within 36 hours (working days). It is responsible for raising to the level of the CIO and management any incident or point of attention related to the security of the Information System, guaranteeing to deliver a detailed weekly report in defined format, and guaranteeing the security and integrity of infrastructures, applications and data.
The key performance indicators of the function are incident management (number of tickets processed, processing times, backlog), incident management (number of climbing tickets, percentage of autonomy), change management (number of changes made) and request management (number of requests processed, processing times).
Candidate profile
The position requires a minimum of 5 years experience and a training type School of Engineering, specialization Information System. The candidate has over 5 years of experience in an Information System department of a company with more than 200 employees. He masters UNIX, LINUX and WINDOWS environments and knows scripting languages (Shell, PowerShell, Java...). He is very aware of process, report/KPI and quality topics. Fluency in French and English is essential, and knowledge of ITIL best practices is expected (ideally ITIL V3 certification).
The key skills expected are rigor, flexibility and creativity, pedagogical ability, autonomy, initiative, sense of organization and priorities, taste for analysis, synthesis and manipulation of tools, analytical and synthesis capacity, as well as an excellent relationship with listening and negotiation qualities.
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