A Hotel Manager

Job Description: Co.pilots is a center of expertise in Human Resources based in Abidjan, which offers customized HR services to improve the performance and efficiency of the teams of small and medium-sized businesses. Its main services include:

• Personalized support in human resources: implementation and management of HR practices adapted to the development of companies.
• Audit and HR consulting: evaluation and optimization of HR strategies.

Candidate profile

• Recruitment and placement of staff: selection of qualified profiles for temporary and permanent work. As part of its activities, Co.pilotes recruits on behalf of one of its clients: a Hotel Manager 1. Pre-opening and launch of the establishment Organization of pre-opening
• Establish the pre-opening schedule and manage its progress until December 15.
• Receive rooms, spaces and equipment with the project manager, and follow the lifting of reservations.
• Recruit, integrate and train teams on the basis of the validated organizational chart.
• Write the procedures and service standards of each department.
• Select suppliers and service providers, and negotiate their contracts.
• Set up hotel management software, checkouts and online booking tools.
• Organize a blank opening to test all services before the reception of the public.
• Set up administrative files: operating authorizations, application for classification with the Ministry of Tourism and Insurance. 2. Strategy and management of the hotel Strategic and budgetary management
• Develop the hotel’s annual budget and action plan, then submit them to the owner.
• Set goals for each service and follow a weekly dashboard.
• Propose the investments and evolutions of the offer to accompany the upscale towards the 4 star level. 3. Business Development and Price Management Client Portfolio Development
• Build and develop a client portfolio consisting of ministries, administrations, institutions, companies, NGOs and organizers of seminars and events.
• Negotiate business contracts and preferential rates.
• Design seminar packages and offers adapted to couples, families and weekend customers.
• Define the pricing policy and adjust it according to demand, seasons and events in the city. Distribution and communication
• Manage online distribution through booking platforms, including Booking.com and Expedia.
• Monitor the channel manager, website and direct bookings.
• Develop partnerships with travel agencies, tour operators and event organizers.

Experience

• Manage the communication of the hotel, especially on social networks. 4. E-reputation and customer experience Satisfaction and loyalty
• Follow customer reviews on Google, TripAdvisor and Booking.com, and ensure a response to every review.
• Set up satisfaction surveys and handle complaints.
• Customer loyalty, especially regular customers and seminar organizers. 5. Operation of services Supervision of hotel activities
• Supervise the reception, floors, catering, bar, spa, swimming pool and gym.
• Control quality through regular visits to rooms and spaces, and service audits.
• Validate the restaurant and bar cards, the technical sheets of the dishes and the material cost.
• Coordinate the organization of seminars and events, from quotation to invoicing.
• Guarantee the safety of the pool and the supervision of leisure activities. 6. Financial management and control Financial and budgetary monitoring
• Track the monthly operating account and analyze variances with the budget.
• Control of revenue: cash closings, centralization of collections, night audit and bank reconciliations.
• Manage cash and collect receivables, in particular those of administrations and businesses billed on credit.
• Manage purchases, inventory management and monthly inventories.
• Ensure the separation of the functions of purchasing and receiving goods, as well as the control of receipts at each end of service.
• Control the loads related to energy, water, generator fuel and payroll. 7. Human Resources Management Personnel Administration and Supervision
• Recruit within the approved organizational chart and budget.
• Establish schedules, track work time and transmit payroll items.

Education / Qualifications

• Evaluate employees, build and implement the training plan.
• Apply the Ivorian Labour Code and the interprofessional collective agreement of the hotel industry sector.
• Classify posts according to the categorical grid and ensure social declarations.
• Maintain a good social climate and ensure discipline. 8. Maintenance, safety and compliance Maintenance and compliance
• Organize preventive maintenance: air conditioning, generator, plumbing, swimming pool and kitchen equipment.
• Follow maintenance and service contracts.
• Ensure food hygiene according to the HACCP method, fire safety and the safety of customers and property.
• Keep regulatory records, including reporting of hosted customers to competent authorities. 9. Reporting and relations with the owner Monitoring results and communication
• Produce monthly and quarterly reports on the management platform: activity, results, indicators and actions taken.
• Alert the owner of any significant event.
• Prepare the next year’s annual report and budget. 10. Image and external relations Representation of the establishment
• Represent the hotel with authorities, administrations, partners and media.
• Inscribe the hotel in the economic and tourist life of Yamoussoukro. Job Profile Training:
• Bac +4/5 in hotel management (hotel school) or management, supplemented by a solid experience of the sector. Experience:
• Minimum 10 years in the hotel industry, including at least 5 years running a 3- or 4-star establishment. Decisive advantages:
• Successful experience in opening a hotel.
• Experience in seminars and events.
• Client portfolio and network established with governments and businesses. Technical skills:
• Mastery of hotel management software, channel managers and extranets from booking platforms, including Booking.com and Expedia.
• Control of revenue management.
• Skills in hotel operations and budget management.
• Mastery of the HACCP method.
• Good command of Excel. Knowledge:
• Hotel and budget management.
• Hygiene and safety standards.
• Ivorian social legislation. Languages:
• French running.
• Professional English. Qualities:
• Autonomy and field leadership.
• Commercial sense and service.
• Rigorous management.

Responsibilities

• Exemplarity and sense of responsibility. Special conditions:
• Availability in the evenings, weekends and holidays.
• Residence in Yamoussoukro.
• Driver's license required. What we offer:
• A strategic position at the heart of hotel management.
• The opportunity to participate in the pre-opening and launch of a hotel.
• A professional environment offering a diversity of responsibilities in operation, financial management, business development and team management.
• The opportunity to contribute to the development of an establishment aiming at the 4 star level.

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