A Hotel Manager

CO-PILOTS SARLCentre of Expertise in Human Resources Abidjan, recruits on behalf of one of its clients an Hotel Manager(s). The property, located in Yamoussoukro, aims at the 4 star level.

Presentation of the recruiter

Co.pilotes supports small and medium-sized businesses in improving the performance and efficiency of their teams. Its services cover personalized support in human resources (implementation and management of HR practices adapted to the development of companies), audit and HR advice (evaluation and optimization of HR strategies), as well as recruitment and placement of staff, with the selection of qualified profiles in temporary and permanent work.

Duties

1. Pre-opening and launch of the establishment

You establish the pre-opening schedule and pilot its progress until December 15. You receive the rooms, spaces and equipment with the contractor and follow the lifting of reserves. You recruit, integrate and train teams based on the validated organizational chart, draft the procedures and service standards of each department, select suppliers and providers and negotiate their contracts. You set up hotel management software, crates and online booking tools, organize a blank opening to test all services before the reception of the public and create administrative records: operating authorizations, request for classification with the Ministry of Tourism and Insurance.

2. Strategy and management of the hotel

You develop the hotel’s annual budget and action plan, then submit them to the owner. You set the goals for each service and follow a weekly dashboard. You propose the investments and the evolutions of the offer to accompany the rise in the range towards the 4 star level.

3. Business development and price management

You build and develop a portfolio of clients consisting of ministries, administrations, institutions, companies, NGOs and organizers of seminars and events. You negotiate business contracts and preferential rates, design seminar packages and offers adapted to couples, families and weekend customers, define the pricing policy and adjust it according to demand, seasons and events of the city. You manage online distribution through booking platforms, including Booking.com and Expedia, monitor the channel manager, website and direct bookings, develop partnerships with travel agencies, tour operators and event organizers, and drive hotel communication, especially on social networks.

4. E-reputation and customer experience

You follow customer reviews on Google, TripAdvisor and Booking.com and guarantee a response to every review. You set up satisfaction surveys and process complaints. You build customer loyalty, especially regular customers and seminar organizers.

5. Operation of services

You oversee the reception, floors, catering, bar, spa, pool and gym. You control the quality through regular visits to rooms and spaces and service audits. You validate the menus of the restaurant and bar, the technical sheets of the dishes and the material cost. You coordinate the organization of seminars and events, from quotation to invoicing, and guarantee the safety of the pool and supervision of leisure activities.

6. Financial management and control

You track the monthly operating account and analyze variances with the budget. You control the receipts: cash closings, centralization of collections, night audit and bank reconciliations. You manage cash and collect receivables, especially those of administrations and companies invoiced on credit. You manage purchases, inventory management and monthly inventories. You guarantee the separation of the functions of purchase and receipt of goods, as well as the control of receipts at each end of service. You control the loads related to energy, water, generator fuel and payroll.

7. Human Resources Management

You recruit within the limits of the validated organizational chart and budget. You establish schedules, track work time and pass on payroll items. You evaluate employees, build and implement the training plan. You apply the Ivorian Labour Code and the interprofessional collective agreement of the hotel industry sector, classify positions according to the categorical grid and ensure social declarations. You maintain a good social climate and ensure discipline.

8. Maintenance, security and compliance

You organize preventive maintenance: air conditioning, generator, plumbing, swimming pool and kitchen equipment. You follow the maintenance and service contracts. You guarantee food hygiene according to the HACCP method, fire safety and the safety of customers and property. You keep regulatory records, including reporting of hosted customers to the relevant authorities.

9. Reporting and relations with the owner

You produce monthly and quarterly reports on the management platform: activity, results, indicators and actions taken. You alert the owner of any significant event. You prepare the annual balance sheet and budget for the following year.

10. Image and external relations

You represent the hotel to authorities, administrations, partners and the media. You register the hotel in the economic and tourist life of Yamoussoukro.

Candidate profile

Education: Bac +4/5 in hotel management (hotel school) or management, supplemented by a solid experience of the sector.

Experience: 10 years minimum in hotels, of which at least 5 years at the management of a 3- or 4-star establishment.

Decisive advantages: successful experience in opening a hotel; seminar and event experience; client portfolio and network established with administrations and businesses.

Technical skills: Fluency in hotel management software, channel managers and extranets from booking platforms including Booking.com and Expedia; Fluency in revenue management; Fluency in hotel operations and budget management; Fluency in the HACCP method; Fluency in Excel.

Knowledge: hotel and budget management; hygiene and security standards; Ivorian social legislation.

Languages: fluent French; professional English.

Qualities: autonomy and field leadership; commercial and service acumen; management rigour; exemplaryness and sense of responsibility.

Special conditions

Availability in the evenings, weekends and holidays. Residence in Yamoussoukro. Driver's license required.

What we offer

A strategic position at the heart of the management of a hotel. The opportunity to participate in the pre-opening and launch of a hotel. A professional environment offering a diversity of responsibilities in operation, financial management, business development and team management. The opportunity to contribute to the development of an establishment aiming at the 4-star level.

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]