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RESPONSABLE RECEPTION (FRONT OFFICE MANAGER) -réf:FOM/10/2026
CDI24 days ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
Ensuring the reception quality and operational performance of the Front Office, you organize, coordinate and supervise all reception activities, while managing your teams on a daily basis
Main duties
Supervise daily operations: check-in/check-out, invoicing, receipts, reception and customer support Guarantee the application of service standards at every stage of the customer journey Actively communicate with the reservation team for availability and room assignments Coordinate with Housekeeping to streamline arrivals/departures Manage complaints and sensitive situations with responsiveness Manager, train and develop the reception team Develop schedules and adjust resources according to activity Update and monitor performance indicators related to its scope of action
Candidate profile
Education / Qualifications
Education: Bachelor or Master 1 in Hospitality, Tourism or Hotel Management
Experience
Experience: 3 to 5 years in hotel reception, including a proven experience in team management; a 4/5 star experience is a plus Technical skills: Mastery of PMS (Fidelio) and Microsoft Office, cash management and invoicing, analysis of performance indicators Languages: Current Professional French and English (oral and written) Leadership, customer service, excellent relationship skills, negotiation skills, stress management and confidentiality, team spirit. GROUPE ALTHEA recruits: RESPONSIBLE RECEPTION (FRONT OFFICE MANAGER), Permanent, at Le Louvre Hôtel & Spa (AntaninareninaAntananarivo, Madagascar. Expected profile: Bac+3 minimum. Duties Supervise daily operations: check-in/check-out, invoicing, receipts, reception and customer support Ensure the application of service standards at every stage of the customer journey Actively communicate with the reservation team for room availability and assignments Coordinate with the Housekeeping to streamline arrivals/departures Manage complaints and sensitive situations with responsiveness Manager, train and increase in skills the reception team Candidate profile Education: Bachelor or Master 1 in Hospitality, Tourism or Hotel Management Experience: 3 to 5 years in hotel reception, including a confirmed experience in team management; an experience in 4/5 stars is a plus Technical skills: mastery of PMS (Fidelio) and Microsoft Office, cash management and billing, analysis of performance indicators Languages: current professional French and English (oral and written) Leadership, sense of customer service, excellent relationship management, negotiation skills.
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