Main duties
International company with a subsidiary in Madagascar working in telecommunications is looking for a RESPONSIBLE MAINTENANCE ZONE CENTRE whose missions are the following:
-Manage and organize GMT teams: weekly planning of technicians, leave management, on-calls, night/Sunday work and sizing of teams according to operational needs and budget.
Education / Qualifications
-Provides management and skills development: performance evaluation, skills analysis, preparation and monitoring of training plans, rotation proposals if necessary.
-Ensure compliance with policies and procedures: dissemination, application and control of internal rules, HSE and Quality Management System.
-Oversee preventive maintenance: compliance with contracts, SMART planning of visits, preparation and execution of interventions, monitoring of reports, KPIs and continuous improvement of the state of the parks.
-Oversee curative maintenance and on-calls: 24/7 availability of teams, compliance with SLAs, follow-up of tickets until final resolution, management of escalations and communication with NOCs and customers.
-Coordinate non-maintenance work: receiving requests, planning, inter-entity coordination, monitoring of execution and reporting.
-Manage the means and resources: tools, equipment, PPE, transport, spares, consumables and fuel, with control of use, traceability and costs.
-Ensure the management of GMT agencies: compliance of premises, security, maintenance, respect of the budget (rent, water, electricity) and processing of disputes.
-Monitor budgets and construction funds: expenditure control, budget analysis, fraud prevention and monthly reporting.
-Facilitate communication and meetings: organization and participation in internal meetings, clients, service providers, audits and CODIRs, with dissemination and follow-up of decisions taken.
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