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Automatically translated from French. View the original offer
Sales Assistant (m/f)
As part of the development of its after-sales activities, our company recruits a dynamic Service Sales Advisor, organized and focused on customer satisfaction.
Location and affiliation
The position is under the responsibility of the Parts and Service Director as well as the General Manager. This is a CDI, to be filled with immediate availability.
Education and experience
The selected candidate justifies a Baccalaureate+2 minimum, with training in business, management, automotive mechanics or after-sales car. A minimum of 2 to 4 years experience is required.
Main duties
You welcome, listen and advise customers on maintenance and repair services. You identify their needs and propose appropriate technical and commercial solutions. You draw up the estimates and explain the recommended work. You ensure the commercial reception of vehicles as well as the follow-up of customer records, and coordinate exchanges between customers, the workshop and the spare parts store.
Other responsibilities
You follow up on the interventions and inform customers of the progress of the work. You develop sales of complementary services and after-sales services, carry out commercial revivals and build customer loyalty. You ensure compliance with deadlines, commitments and internal procedures. You follow the indicators of business performance and contribute to the achievement of the objectives set. Finally, you follow up on customer satisfaction and deal with any complaints.
Candidate profile
A desired experience in a similar position or in the automotive customer relationship is expected, as well as a good knowledge of car maintenance and repair services. You demonstrate excellent communication, negotiation and persuasion skills, and a real sense of service, listening and customer satisfaction. You master IT tools and business management software. Organized, rigorous, responsive and team-minded, you know how to work with business goals and manage multiple files simultaneously.
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