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Automatically translated from French. View the original offer
FUNCTION: FREIGHT FORWARDING/OPERATIONS FREIGHT FORWARDING
Type of contract: CDD Job description: Mission You coordinate and follow the logistics services entrusted by our customers. You guarantee the proper execution of operations, the respect of contractual commitments and make the link between customers and operational teams to ensure a high level of quality of service.
Operations management: coordinating and monitoring client files, Ensure compliance with processing and delivery times, report any deviations that may affect the quality of service.
Customer relationship: inform customers reliably and regularly, Respond to their requests, process claims until they are resolved and contribute to their loyalty. Internal coordination: work with Transport, Transit, Storage, Billing and Commercial services, and participate in the resolution of incidents. Performance monitoring: monitor customer performance indicators, contribute to reporting and propose areas for continuous improvement.
Training: Bac+2/3 in Logistics, Transport or International Trade
Experience: 2 to 3 years minimum in a similar position Sense of customer service, rigor and organizational ability Relationship skills and good communication skills Responsiveness and ability to manage multiple files in parallel Mastery of office tools [and business software, if applicable] Min. level of education required: DEUG, BTS, DUT Language / Level: ENGLISH: Bilingual
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Bonjour, candidat. Pour ce poste mid-level chez AGL — Africa Global Logistics, concentrez-vous sur deux ou trois réalisations chiffrées (ex. : progression de chiffre d’affaires). Si les compétences demandées dans l'annonce est demandée, montrez-la par un exemple d’adaptation terrain, pas juste une liste. Gardez le CV lisible, une page suffit. Bon courage.
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