IV

Customer Relations Manager- Abidjan

IVOIRE AGROEXPORTIVOIRE AGROEXPORT
📍 Abidjan 🇨🇮CDI🗓️ 5 days ago

Job Description

Abidjan
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Expérience

Job Description Ivoire Agroexport is seeking an experienced Customer Relations Manager to lead client engagement and service delivery across our agricultural export operations. This role is responsible for building strong, lasting relationships with international and local buyers, ensuring high levels of satisfaction, and resolving service issues that may arise from export, quality, and delivery processes. Key Responsibilities: Serve as the primary point of escalation for key client accounts, ensuring timely resolution of service issues Develop and maintain strong relationships with buyers and distributors to drive retention, loyalty, and repeat business Monitor service commitments and work cross-functionally with export, logistics, and quality teams to ensure delivery timelines and product standards are met Lead and manage a team of customer service/client relations representatives, setting performance goals and providing coaching Analyze customer feedback and complaint trends to identify areas for service and process improvement Develop and implement customer relationship management strategies and processes Coordinate with sales, export operations, and quality control teams to ensure a seamless client experience Prepare and present regular reports on customer satisfaction, retention, and service...

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For a senior role at IVOIRE AGROEXPORTIVOIRE AGROEXPORT, don’t just tick the box for les compétences demandées dans l'annonce—show how you’ve used it to drive revenue. Lead your CV with a concrete result (e.g., “boosted sales 30% via this skill”).

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Sales KPIs — Revenue generated, portfolio growth, quota attainment (%): these 3 metrics are mandatory in senior interviews. Also prepare your 100-day plan — sales directors who arrive with a plan are consistently perceived as more credible.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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