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Job Description Ivoire Agroexport is seeking an experienced Customer Relations Manager to lead client engagement and service delivery across our agricultural export operations. This role is responsible for building strong, lasting relationships with international and local buyers, ensuring high levels of satisfaction, and resolving service issues that may arise from export, quality, and delivery processes. Key Responsibilities: Serve as the primary point of escalation for key client accounts, ensuring timely resolution of service issues Develop and maintain strong relationships with buyers and distributors to drive retention, loyalty, and repeat business Monitor service commitments and work cross-functionally with export, logistics, and quality teams to ensure delivery timelines and product standards are met Lead and manage a team of customer service/client relations representatives, setting performance goals and providing coaching Analyze customer feedback and complaint trends to identify areas for service and process improvement Develop and implement customer relationship management strategies and processes Coordinate with sales, export operations, and quality control teams to ensure a seamless client experience Prepare and present regular reports on customer satisfaction, retention, and service...
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Ivoire AgroExport SA is seeking an experienced HR Manager to lead people operations across our procurement, quality, and administrative teams. You will manage the full employee lifecycle, including the recruitment and coordination of seasonal staff during peak cocoa and cashew purchasing campaigns. Key responsibilities
🎓 Formation / Diplômes Job Description Ivoire Agroexport is seeking an experienced Senior IT Operations Manager to lead and oversee our information technology infrastructure supporting our agricultural export operations. This is a critical leadership role responsible for ensuring the reliability, security, and scalabi