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About BIA: The BIA Group specializes in the sale, rental and after-sales service of equipment for public works, mines, quarries and transport. Present in Europe, Africa and Asia, the group employs more than 1,700 people.
Education / Qualifications
Summary: Provide advanced technical expertise on all cases of outages/services raised by countries and central teams. Monitor technical support issues between Komatsu and national BIA organizations. Maximize debt collection (quantity, quality and processing time). Meet the original equipment manufacturer’s (OEM) standards, obligations, tools and processes. Develop the knowledge and expertise in product support of BIA’s after-sales teams, including training.
Responsibilities
General: Provide high quality technical assistance as soon as possible. Ensure compliance with OEM obligations. Set up feedback processes. Manage the dissemination of technical information. Prepare reports and action plans. Optimize the recovery of debts. Organize meetings, write reports, conduct on-site investigations, support digital solutions and comply with security guidelines.
Komatsu mining excavator expertise: Support for Simfer sites and other mining operations in the region. Training of product support engineers and service managers. Komtrax Plus / SmartFleet data analysis. Participation in root cause analysis (RCA). Improved equipment availability and reliability. Assistance with commissioning and warranty. Frequent travel through BIA countries.
Communication: Ensure alignment and communication. Promote the sharing of best practices. Report urgent problems. Provide updates on KPIs and workload.
Training: Train and coach local teams. Providing technical training.
Projects: Develop technical projects according to the needs of the organization.
Candidate profile
Mechanical or electromechanical engineering degree or equivalent experience.
Experience
Minimum of 10 years experience as a technical engineer on heavy machinery or in a similar environment.
Benefits:
A permanent contract.
A competitive salary and an interesting set of extralegal benefits.
A company on a human scale, with an international dimension, which encourages autonomy and team spirit.
Stimulating career opportunity with comprehensive training program.
Candidate profile
Engineering degree in mechanics or electromechanics or equivalent experience
Minimum of 10 years experience as a technical engineer on heavy machinery or similar environment
Expertise on Komatsu mining excavators and telematics tools (Komtrax Plus / SmartFleet)
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