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Automatically translated from French. View the original offer
Senior Manager IT Services and Operations (M/F)
Duration: CDD Job description:
The Senior IT Services and Operations Manager leads a team of local staff and service providers to deliver innovative, high-quality IT operational services covering infrastructure, business intelligence, billing and revenue management systems, and VAS system operations that meet key business objectives and generate continuous value for internal and external customers, and enables the creation of competitive advantage through the provision of excellent support services.
Develop an excellent understanding of the overall organization and IT contexts as well as stakeholder expectations in order to promote and apply higher standards for IT operational services. Lead the design, implementation and delivery of innovative, high-quality, process-oriented IT operational services in collaboration with other technology and business departments. Design and oversee the management of IT operational services through the definition and establishment of rigorous governance protocols with clear KPIs and SLAs for performance measurement. Participate in the development of specifications for new projects through the proactive definition of operational requirements, and facilitate the transition of systems delivered to his team by ensuring their involvement in all phases of delivery. Participate in annual CAPEX and operational planning through close communication and relationships with business units to identify new services and capacity needs and budget them. Supervise and maintain modern, high-performance and available IT systems covering the general IT infrastructure (servers, storage, backup devices, virtual machines and all IT connectivity equipment), BSS/OSS telecommunications (billing, VAS, CRM, etc.), Business Intelligence (data flow, ingestion of data, data lake, aggregation of data in markets, presentation of data) as well as business applications (sales domain, etc.). Manage the performance of suppliers and ensure that their services are delivered in accordance with service level agreements. Make operational observations on weaknesses in system architectures as input to design teams to drive the necessary improvements.
Design, implement and lead quality customer experience-driven IT support services that meet the technology service demands of internal and external customers. Develop the skills of teams and support their career development by getting involved in defining their individual career path. Any other task that meets the needs of the company and in relation to the objectives and performance indicators of IT management in general and IT Services and Operations in particular.
Master in Computer Science, Electronics, Electrotechnical or equivalent. Certification in the field of management and governance of IT services (ITIL, COBIT). Certification in Enterprise IT Application Architecture (TOGAF). English: listening, speaking and writing (currently) English: listening, speaking and writing (currently) At least 7 years in the field of Telecoms and IT systems management in a managerial position within a multinational and / or Digital company. Competence: Strong knowledge of IT service management standards with strong experience in deploying and governing them in a medium/large enterprise environment; Demonstrate a very good knowledge of recent and ongoing ICT trends in key areas, including cloud, AI, Digital BSS, etc., with a clear understanding of their impact on the delivery of business services in general and generally in the telecommunications sector;
Knowledge of BI information systems architectures and business impact Knowledge of Systems Administration; Knowledge of incident, service request and problem management; Knowledge of IT Quality of Service and Performance Indicators and Dashboards; Mastering database management and high availability of systems; Master at least one of the project management methods (PMP, Prince2, ...);
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