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Automatically translated from French. View the original offer
Description of the mission Mission You coordinate and follow the logistics services entrusted by our customers. You guarantee the proper execution of operations, the respect of contractual commitments and make the link between customers and operational teams to ensure a high level of quality of service.
Operations management: coordinating and monitoring client files, Ensure compliance with processing and delivery times, report any deviations that may affect the quality of service.
Customer relationship: inform customers reliably and regularly, Respond to their requests, process claims until they are resolved and contribute to their loyalty. Internal coordination: work with Transport, Transit, Storage, Billing and Commercial services, and participate in the resolution of incidents. Performance monitoring: monitor customer performance indicators, contribute to reporting and propose areas for continuous improvement.
Training: Bac+2/3 in Logistics, Transport or International Trade
Experience: 2 to 3 years minimum in a similar position Sense of customer service, rigor and organizational ability Relationship skills and good communication skills Responsiveness and ability to manage multiple files in parallel Mastery of office tools [and business software, if applicable]
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Description de la mission Mission Vous coordonnez et suivez les prestations logistiques confiées par nos clients. Vous garantissez la bonne exécution des opérations, le respect des engagements contractuels et faites le lien entre les clients et les équipes opérationnelles pour assurer un haut niveau de qualité de service.
Gestion des opérations : coordonner et suivre les dossiers clients, Veiller au respect des délais de traitement et de livraison, signaler tout écart pouvant affecter la qualité de service.
Relation client : informer les clients de façon fiable et régulière, Répondre à leurs demandes, traiter les réclamations jusqu'à leur résolution et contribuer à leur fidélisation. Coordination interne : travailler avec les services Transport, Transit, Entreposage, Facturation et Commercial, et participer à la résolution des incidents. Suivi de la performance: suivre les indicateurs de performance clients, contribuer au reporting et proposer des axes d'amélioration continue.
Formation : Bac+2/3 en Logistique, Transport ou Commerce international
Expérience : 2 à 3 ans minimum dans un poste similaire Sens du service client, rigueur et capacité d'organisation Aisance relationnelle et bonnes capacités de communication Réactivité et aptitude à gérer plusieurs dossiers en parallèle Maîtrise des outils bureautiques [et logiciels métier, le cas échéant]
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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