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Automatically translated from French. View the original offer
Humanis Interim as part of the strengthening of the teams of one of its clients in the financial sector, a Operations Supervisor (m/f).
Reporting to the line manager, the incumbent will be responsible for overseeing cash and counter operations within a network of agencies, ensuring compliance with transactions and contributing to continuous improvement of the internal control system.
Main duties
1. Supervision of banking operations
Supervise and control cashier and counter operations on a daily basis. Validate account opening files and keep track of corrections and updates. Validate transactions within authorized limits and internal procedures. Monitor product activation and treatment of releases. Carry out periodic cashier orders as well as daily reconciliations of automated banking machines (ABMs). Carry out internal accounts analysis and reconciliations.
2. Internal control and risk management
Ensure compliance with internal procedures, regulatory requirements and compliance rules. Identify, identify and report operational incidents. Participate in the prevention and control of operational risks. Ensure the follow-up of periodic controls and the implementation of the recommendations of the control functions. Carry out value inventories and ensure the reliability of information recorded in the information system. Respond to requests for information from compliance functions on time.
3. Supervision and support of teams
Supervise the activities of cashiers and teller agents. Participate in the training and support of operational teams. Ensure proper application of procedures and continuous improvement of practices. Foster a rigorous, collaborative and performance-oriented work environment.
4. Quality of service and reporting
Ensure the effective handling of customer complaints and queries related to counter operations. Ensure the reliability and quality of transaction processing. Produce reconciliation reports, activity reports and monitoring tables on time. Ensure compliance with service quality commitments and contribute to the improvement of customer satisfaction.
Candidate profile
Education and experience
Êhold a Baccalaureate level diploma+4 minimum in Banking, Finance, Accounting, Management or any other equivalent field. 2 to 5 years of professional experience in a bank, microfinance institution or similar financial structure. Have significant experience in cash, counter and financial operations control. Experience in team supervision is an asset.
Technical skills
Good command of day-to-day banking and cashier and teller procedures. Good knowledge of internal controls and operational risk management. Strong knowledge of accounting and reconciliation. Mastery of office tools and ease with banking information systems. Good understanding of regulatory requirements and compliance procedures. Ability to produce reliable reports and meet deadlines.
Personal qualities
Rigor, organization and a sense of responsibility. Integrity, professional ethics and discretion. Leadership and leadership capacity. Spirit of analysis, objectivity and responsiveness. Excellent interpersonal and communication skills. Team spirit and results orientation. Sense of customer service and respect for confidentiality.
Skills
Team management.
Additional information
Level of study: Bac+4. Experience required: more than 3 years.
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