TE

Quality Manager and Training

TELEPERFORMANCE
📍 AntananarivoCDI🗓️ 11 days ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Education / Qualifications

You manage the quality and training processes of the activity and define quality standards and training guidelines. You guarantee the achievement of performance and quality objectives through tailored support actions. Depending on your needs, you can supervise several activities.

Responsibilities

  • Coordinate and develop quality and training teams, and define and monitor quality, training and coaching actions
  • Identify skills gaps and adapt training and support pathways
  • Ensure the quality of training content and the effectiveness of the actions deployed
  • Implement corrective and preventive action plans to sustainably improve results
  • Present results and indicators to management, clients and teams, and contribute statistical and budgetary data
  • Maintain a serene social climate, support changes and develop the skills of employees
  • Ensure information security, compliance with health and safety rules, procedures and standards

PERFORMANCE INDICATOR

  • Achievement of performance and quality objectives
  • Effectiveness of training and coaching actions
  • Profitability of the activity and compliance with contractual commitments

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Métriques RH — Turnover réduit, temps de recrutement amélioré, taux de rétention sur les talents critiques : préparez ces chiffres. Votre expérience en droit du travail local est souvent testée directement en entretien.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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