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Automatically translated from French. View the original offer
We hire a customer relationship manager to manage our after-sales service. You ensure the proper operational functioning of the after-sales service and bear responsibility for customer satisfaction on a daily basis. You take care of all customer requests — calls, messages and tickets — and coordinate their handling with internal and external teams until incidents are resolved. You supervise the service team and track the performance of the service to identify areas for improvement.
Manage and supervise customer requests received by calls, messages and tickets Ensure timely and effective handling of reported incidents Coordinate with internal and external teams to resolve incidents Controlling the quality of customer responses Track service performance: processing times, satisfaction, efficiency Implement actions of continuous improvement of the after-sales service Supervise and support the service team on a daily basis
Bac+2 minimum or equivalent experience Minimum 2 years of experience in customer relations or after-sales service Mastery of monitoring tools: CRM and reporting Professional written and oral French Excellent organization and sense of priorities Ability to handle difficult situations and find appropriate solutions Good relationship and customer service Stress resistance and great adaptability Ability to collaborate with multiple services AjeMdg recruits: Customer Relationship Manager — After-sales service, CDI, in En Ville, Antananarivo, Madagascar. Expected profile: 2 years minimum experience. Duties Manage and supervise customer requests received by calls, messages and tickets Ensure timely and efficient handling of reported incidents Coordinate with internal and external teams to resolve incidents Monitor the quality of responses made to customers Track service performance: processing times, satisfaction, efficiency Implement actions for continuous improvement of after-sales service Supervise and support the service team on a daily basis Candidate profile Bac+2 minimum or equivalent experience Minimum 2 years of experience in customer relations or after-sales service Mastery of monitoring tools: CRM and reporting French written and oral professional Excellent organization and sense of priorities Ability to manage difficult situations and find adapted solutions Good relational and sense of customer service Stress resistance and great adaptability Ability to collaborate with multiple services
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